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Amazon Prime FAQ
What is Amazon Prime?
How do I sign up for Amazon Prime?
Can I order using 1-Click?
Can I shop without using 1-Click?
Which items are eligible for Amazon Prime?
Which addresses can I ship to using Amazon Prime?
How do I share Amazon Prime with members of my household?
What else should I know about Amazon Prime?
Can I cancel my membership to Amazon Prime?
What are the Amazon Prime Terms & Conditions?

What is Amazon Prime?

Amazon Prime is a membership program that gives you and your family "all-you-can-eat" fast shipping for eligible purchases. For the introductory annual membership fee of $79, you will enjoy:

Fast Delivery

  • Free Two-Day Shipping on more than one million in-stock items sold by Amazon.com.
  • Upgrades to One-Day (Overnight) Shipping for just $3.99 per item.
  • Free Standard Shipping for eligible items shipped to P.O. boxes in the continental United States (excluding Alaska, Hawaii, and U.S. territories, possessions and protectorates) and APO/FPO addresses with U.S. zip codes.

Simple Shopping

  • No minimum purchases required.
  • Members-only 1-Click buttons on product pages.
  • No need to think about shipping charges when you order.

Convenient Sharing

  • Shared benefits with up to four family members living in the same household.
How do I sign up for Amazon Prime?

To become a member of Amazon Prime, visit our sign-up page:

http://www.amazon.com/prime

Can I order using 1-Click?

Amazon Prime works best when you use 1-Click Shopping. You'll see two members-only 1-Click buttons in the member stripe on the top of product detail pages of eligible items. One button instantly orders the item with Free Two-Day Shipping, and the other button orders the item with One-Day (Overnight) Shipping for just $3.99 per item.

To get the most out of Amazon Prime and 1-Click, please check your 1-Click settings:

  • Is 1-Click turned on? Members-only shopping buttons will not appear if 1-Click is disabled.
  • Is your default shipping address a P.O. Box? Make sure you provide a street address. We cannot use expedited carrier services for P.O. Box deliveries.
  • Is your payment information current? You may want to update your default credit card number and expiration date.
  • Is your default shipping method Two-Day? If you use the standard 1-Click button on the right-hand side of product detail pages, please verify the default shipping method for the shipping address. You will need to change it from Standard Shipping to Free Two-Day Shipping to take full advantage of your Amazon Prime benefits.

More information on using 1-Click is available on our Help pages:

http://www.amazon.com/o/tg/browse/-/468480/

Can I shop without using 1-Click?

If you prefer to use the Shopping Cart instead of 1-Click, simply place items in your Shopping Cart and proceed to checkout as usual. On the order summary page, you will see:

  • Amazon Prime-eligible items are recognized and the shipping method defaults to Free Two-Day Shipping.
  • The option to upgrade your shipment of eligible items to One-Day (Overnight) Shipping for $3.99 per item.
  • Your shipping preferences default to "ship items as they become available" (at no additional cost to you) to ensure your items arrive as soon as possible.
Which items are eligible for Amazon Prime?

Eligible products will be designated on the product page, in the order pipeline, or at check-out. Generally, most items eligible for Super Saver Shipping are also eligible for Amazon Prime Shipping benefits. The program is limited to products sold by Amazon.com. Gift certificates are not eligible for expedited shipping under Amazon Prime. Some Amazon.com products are excluded, including, for example, oversize or heavy items, items regulated as hazardous materials, and other items with special shipping characteristics. Products sold by third parties, such as Toys"R" Us and Babies "R" Us, or through third-party areas such as, Marketplace, Auctions and/or zShops, are NOT eligible.

Which addresses can I ship to using Amazon Prime?

Members can ship eligible items to any valid address in the continental United States as long as it meets the restrictions outlined in the Amazon Prime Terms & Conditions. Members are not limited to shipping eligible purchases exclusively to their home billing address. Certain addresses such as P.O. Boxes are excluded from One-Day and Two-Day delivery services because our express carriers are unable to ship to these addresses. Members are entitled to Free Standard Shipping on eligible items shipped to some addresses ineligible for express shipping. See the "Eligible Purchases" section of the Amazon Prime Terms & Conditions for full eligibility rules.

How do I share Amazon Prime with members of my household?

Inviting family members to share your Amazon Prime membership is easy. Simply log into "Your Account" and click on the link to "Your Amazon Prime Membership." There you will see a list of your current membership, the status of all members linked to your Amazon Prime membership, and options to add or remove members.

  • To add a member: Enter the person's name, relationship, e-mail address and birthday in the appropriate fields and click "Invite." An invitation e-mail message automatically will be sent to the e-mail address you entered. Note that invited members will need to know the month and day of your birthday to accept your invitation.
  • To remove a member: Click the "Remove" button next to the name of the person you wish to remove. An e-mail message automatically will be sent to the person you remove.
What else should I know about Amazon Prime?
  • Free Two-Day and per-unit One-Day shipping options apply only for shipments to continental U.S. addresses (excluding Alaska, Hawaii, P.O. boxes, APO/FPO and U.S. territories, possessions and protectorates). Free standard shipping is available for eligible items shipped to P.O. boxes in the continental United States (excluding Alaska, Hawaii, U.S. territories, possessions and protectorates) and APO/FPO addresses with U.S. zip codes.
  • This program is not available for Corporate Accounts or for customers who purchase products for business or institutional use or for the purpose of resale.
  • If only some items in your order are eligible for Amazon Prime you'll be charged applicable shipping fees for the ineligible items.
  • Two-Day and One-Day shipping have no weekend pick-up or delivery and may require signature for items over $400.
  • Amazon.com may ship eligible purchases using either ground or air shipping services as necessary to meet the estimated delivery date. These options do not correspond directly to any carrier-branded One-Day or Two-Day shipping services.
Can I cancel my membership to Amazon Prime?

You can cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests have not made any eligible purchases.

To cancel your membership to Amazon Prime, please visit the membership cancellation page:

http://www.amazon.com/gp/subs/primeclub/account/cancel-account.html

What are the Amazon Prime Terms & Conditions?

For more details on Amazon Prime membership, please read the Amazon Prime Terms & Conditions.

  
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