We can process returns and refunds only for items directly purchased from and fulfilled by Amazon.com.* Items that are picked up at a store or shipped directly by an Amazon Merchant must be returned to the merchant; please consult the individual merchant's Returns and Exchanges page for refund information. If you're returning an item purchased from Amazon Marketplace, Auctions, or zShops, please contact the seller directly. If you returned a gift you received, see below for more information about your refund.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 3 to 5 business days of our receiving your return. Returns of merchandise purchased with a Borders, Waldenbooks, or Brentano's Gift Card will be credited in the form of an Amazon.com e-mail gift certificate.

You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after 4 weeks from the day you sent us your return, please contact us for further assistance.

The amount of your refund depends on several factors:

If you printed a postage-paid return mailing label from our Web site or used a pre-paid label sent by Customer Service, the cost of return shipping is deducted from your refund unless the return is the result of our error.

Items that meet our returns guidelines will receive a full refund.

Items that do not meet our returns guidelines will receive only partial refunds:

• Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
• Any book that has obvious signs of use: 50% of item's price.
• Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.

If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.

If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase. Please note, the original expiration date will still apply.

If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount. Any unexpired promotional funds used on the order would, however, be returned to your account for use toward future qualifying purchases. Please note that the original expiration date still applies

The Online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. If an item is marked as a gift at the time of return, we'll send a gift certificate for the amount of the returned items to the e-mail address used on the online form.

For orders that were marked as gifts at the time of purchase that are returned to us without using the Online Returns Center, we'll send a paper gift certificate to the shipping address on the order.

For items not marked as gifts either at time of purchase or when using the Online Returns Center, the refund is issued to the customer who placed the original order. The purchaser is also refunded in cases when a package is returned as undeliverable, whether the order was marked as a gift or not.

* This includes items fulfilled by Amazon.com through subsidiaries such as Warehouse Deals operating on Amazon Marketplace, but not other third-party Marketplace or Merchant orders.