- What does
Indian Gifts Portal offer?
- How can I place
an order/make the payment?
- Can I phone
or fax my order?
- Which credit
cards does Indian Gifts Portal accept?
- Is my credit
card number/bank a/c. number secure?
- Does
Indian Gifts Portal use SSL encryption?
- How do I
feel sure that you have correctly registered the order
placed?
- Are the
items shipped as per the display on webpage?
- From where
are the items bought?
- How much
time do you take to deliver after the payment has been
made?
- What is the
mode of delivery?
- How do I
know that my gift has been shipped?
- Can I send
some message with the gift?
- Can I have
the gift delivered on a particular date?
- Where all
can Indian Gifts Portal deliver gifts?
- How do I
check the current status of my order?
- My order is
shown to be in 'In Process' state. What does it mean?
- Can I
cancel an order after it is submitted?
- Do you
deliver outside India?
- How do I
contact you regarding my order?
- Why is there difference in amount in my invoice sent from Indian Gifts Portal and that in my credit card statement?
- What is Wishlist?
1. What
does Indian Gifts Portal offer?
Indian Gifts Portal makes it possible for you to send gifts
to your dear ones residing
almost anywhere in the world. Through
this service, you can order from the choicest gift items
shown on the site while making the payment online. The gift
will be delivered at an approximate time and address given by you,
according to your specifications.
2. How can I place an order/make
the payment?
Kindly
click here to learn the
ordering process.
3. Can I phone or fax my order?
No, orders are accepted only online after securing your
payment through the credit card information submitted by
you.
4. Which credit cards does
Indian Gifts Portal accept?
At present we accept MasterCard and Visa credit cards (both
Indian and International) only. But soon we will be coming
up with host of other payment options.
5. Is my credit card number / bank
a / c. number secure?
Your Credit Card details are accepted through the SSL
protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions
insuring that the information is encrypted before it is
transmitted.
6. Does Indian Gifts Portal use SSL
encryption?
Yes. Our shopping-cart software runs in Secure Mode on the
customer's browser, using SSL (Secure Sockets Layer) to
encrypt sensitive data such as credit card numbers.
While selecting products and adding them to the Shopping
Cart, the customer is in Non-Secure Mode. After he/she
presses the Pay-Now button, we switch to Secure Mode in
order to collect the billing and shipping information.
All modern Web browsers support the SSL standard.
7. How do I feel sure that you
have correctly registered the order placed?
After you have placed the order, you will get an e-mail
confirming each order registered with us. Please check your
e-mail and if you want any correction, you are requested to
get in touch with us.
Additionally, you can
check the order information on the web.
8. Are the items shipped as per
the display on webpage?
The products will match the image on the website as the
images have been taken from the vendors from whom the final
order is sourced. The product specifications (weight, size,
color etc.) mentioned with the product photos are only
approximate. Most products here are handicraft items. There
may, hence, be a variation in the pictures and the
respective products. Indian Gifts Portal, in its absolute
discretion, may deliver a similar / alternate product for
reasons or exigencies beyond its control. At the same time
Indian Gifts Portal will make all possible efforts to make its
services delightful for both the sender and the receiver of
the gift.
Note: Accessories shown (if any) are not a part of the product.
9. From where are the items
bought?
The gifts at Indian Gifts Portal are sourced from exclusive
regional manufacturers of handicrafts and other products in
India through strategic linkages. This arrangement enables
our visitors to select from the choicest range of products
made exclusively in India and not available anywhere in the
world, right from their desktops.
10. How much time do you take to
deliver after the payment has been made?
We shall deliver your gift within 6 working days of
securing your payment or on the approximate delivery date mentioned
by you in the order form, whichever is later.
11. What is the mode of delivery?
Delivery of gifts is made through renowned courier
services.
12. How do I know that my gift
has been shipped?
Confirmation through e-mail shall be sent to you after your
gift has been shipped. You may also
track your order
status online by logging into
My Account
at
Indian Gifts Portal.
13. Can I send some message with
the gift?
Yes, you can send your message with the gift. Just type in
your message in 'Your Personalized Message' box while making
the payment online. Your message will be delivered along
with the gift.
14. Can I have the gift delivered
on a particular date?
Yes. You simply need to select the desired delivery date
while placing an order online. The gift
will be delivered on the specified date, provided it gives
us a minimum of six working days after securing your
payment.
15. Where all can
Indian Gifts Portal deliver gifts?
Indian Gifts Portal can deliver gifts to
all the major
countries. You may place orders from anywhere in the world
while making payment online in Indian Rupees through Credit Card.
For more details kindly contact
orders@indiangiftsportal.com.
16. How do I check the current status
of my orders?
You can review the status and other information of all your
orders, whether pending or fulfilled, that you have placed
with Indian Gifts Portal. To
check the
status online of your pending orders, click on the
My Account link in the top right of any
page on our site. This will take you to your
My Account
page, where you can click on the link to your order number
link to view the status of all orders that have / havenot yet been delivered. To view the status of a specific order, click on
the Order Number.
17. My order is shown to be in '
Processing' state. What does it mean?
Your order passes through following states before it
finally enters the 'Shipped' state:
a) Processing: This is the default status for your order and it comes as soon as order is placed.
b) Processed: Your order/payment has been approved by our
payment gateway. We are ready with the product and the order will be executed as per your
specifications.
c) Shipped: Your order has been successfully shipped from our end;
or
d) Cancelled: Your order could not be approved by our
payment gateway or we are not in a position to deliver the goods due to some constraints.
18. Can I cancel an order after it is
submitted?
Yes. To cancel an order, click on the
My Account link in
the top right of any page on the site. This will take you to
your
My Account page, where you can click on the Track Your
Pending Orders link to view all the orders that have not yet
been fulfilled. You can then click on the Order Number that
you wish to cancel and then finally click on the Cancel Your
Order link available for that order. Please note that you
can only cancel orders that have not yet entered the
shipping process.
Order Cancellation:
You can only cancel orders that are yet in the ‘Processing’ or 'Processed'
phase, ie., while we have received the order and are ready to send the
same. Once you order has entered the 'Processed' status, we will not be
able to cancel your order.
Alternatively, you may click on the
My Account link in the top right of any
page on the site. This will take you to your
My Account page, where you can
Track Your Orders . You can then click on the Order Number to check status
for that order.
Return Policy:
Goods once shipped shall not be returned on any ground/s. However, in case you may have any complaints regarding the products delivered, kindly
click here
to write to us.
Kindly also refer to our
Terms of Use.
19. Do you deliver to locations
outside India?
Yes, Kindly refer to our
Delivery Zones, or contact us at
orders@indiangiftsportal.com
20. How do I contact you regarding my
order?
You can send a mail to our Customer Service Group at
orders@indiangiftsportal.com and
we will only be glad to help you.
21. Why is there difference in amount in my invoice sent from Indian Gifts Portal and that in my credit card statement?
We charge order value in the INR. This may cause a slight variation in the dollar-value shown at the website and that charged from your credit-card due to fluctuation in conversion rates.
22. What is Wishlist?
The product that you wish to add to the cart, can be the one marked as sold out. Or you may like to have a personalised wish, for a product / category not present on the portal. You will be informed by mail when the product is available on the portal.