Having trouble placing an order? Want to know when your order is going to arrive? The quickest way to get the information you need is to explore our online Help department.

If the links below don't answer your question, you'll have an opportunity to e-mail us. First, select the topic that describes the nature of your question:

Placing an Order | An Order You've Placed | Cell Phones & Service

• How do I place an order?
• I'm getting an error message on the order form.
• What payment methods can I use?
• Can I order a gift to be sent to someone else?
• How much does shipping cost? What items do you ship internationally?
• How can I get FREE Super Saver Shipping on my order?
• How do I use 1-Click ordering or change my 1-Click settings?
• I have a question about ordering that's not listed above.

• Where's my stuff?
• How can I cancel, combine, or make other changes to my orders?
• Why are you sending me duplicate orders?
• My credit card was declined. What can I do?
• My promotion wasn't applied to my order.
• I received an item that was damaged, defective, or incorrect.
• My order is being shipped to the wrong address.
• I have a question about my order that's not listed above.