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I would like to:
Your requirement not listed above? Then please email customer@emporiumuk.com and tell us what is missing. Customer satisfaction is of paramount importance to us - we will read and respond to every email. We offer a no quibble returns guarantee - but you must inform us of your intention to return the goods within 10 days of receipt. When contacting us, please include:
Do not include your credit card number. (We will direct you to a secure SSL server-based messaging system for credit card numbers for refund purposes once we have received your notification of intent to return purchases.) Use one of the following methods to inform us of an intention to return goods:
EmporiumUK.com strives to provide an excellent service to its customers. However, if you feel you have grounds for a complaint, EmporiumUK.com adopts a simple, but effective, on-line complaints system. The complaints service is fair and takes into account all relevant factors the customer has presented. The service is totally confidential and under no circumstances will personal information be used or passed on to third parties. EmporiumUK.com guarantees that complaints will be dealt with speedily and effectively within a matter of three working days. In no case will the complaint process take longer than 5 working days. In cases when the dispute is prolonged, the customer will be informed of the likely timescale for resolving the dispute and will be kept informed about the progress of the complaint. The complaint process adopted by EmporiumUK.com is effective and fair, however we constantly monitor the process to ensure that it is working well and to bring about any improvements. If you have any comments, complaints or suggestion for improvements please send them to Chris Holt at customer@emporiumuk.com EmporiumUK Ltd By email: Web Form:
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