Applications: MSN Messenger Error 81000306

Title: MSN Messenger Error 81000306

asked by HM2K on 08/05/2005 09:31AM PDT


I recently got requested to upgrade MSN Messenger 7.? to the latest 7.0.0816 Since then, every time I attempt to sign into msn messenger I get the following error message: "We were unable to sign you into MSN Messenger, possibly because of a problem with the service or with your Internet connection. Please make sure that you are connected to the Internet. 81000306" I have looked up this error on google, most places suggest turning off the proxy and sock settings allowing only the tcp settings. I go to Tools, Options, Connection, Then Advanced Settings, and untick all of them apart from TCP. Then under TCP I click "Test TCP Connection", which says: "Resolving the server name... Connecting to the server... Connected, verifying ability to send data now... Success, you can connect to the MSN Messenger service." So that is working. I press OK, and OK again. Back to the options menu, I click "Test Connection..." "Please wait...", So I wait... for about 1 or 2 mins. Then there is an error: "We were unable to troubleshoot your connection to the .NET Messenger service. There is possibly a problem with the service, your Internet connection, or your proxy settings. Please check your settings and make sure you are connected to the Internet." I am infact definatly connected to the internet, via my router, and am using it to make this post. One additional thing to note, I do have MSNPlus installed, however this shouldn't interfear. I have no other firewall software apart from the default windows one, which should work anyway. So now what are my options? Where do I go from here? How do I fix it? What is the solution to this problem? Thanks.

Get your IT Solutions GUARANTEED!

Get instant answers from Experts Exchange knowledge base

More IT professionals have found their answers instantly at Experts Exchange than at any other IT site

ASK AN EXPERT NOW

Choose a technology channel and SEARCH or ASK AN EXPERT

Operating Systems: Linux X-Windows Macintosh MS-DOS OS/2 Solaris Unix Windows 2000 Windows NT Windows ME Windows XP Windows 98 Windows 95 & 3.x Open BSD Windows Server 2003 FreeBSD AIX IBMs UNIX OS Win CE	Databases: MS Access Berkeley DB Crystal Reports FoxPro IBM UDB Interbase Microsoft SQL Mysql Oracle Sybase Btrieve FileMaker DB Reporting GIS & GPS ERP PostgreSQL EAI	Storage:
		Security: Linux Security Windows Security Unix Security Bugs and Alerts Firewalls
		Programming: Game Dev. Platforms Languages Wireless Web Languages Software Design
Web Development: App Servers Web Dev. Software Web Servers Web Languages Browser Issues App Service Providers Online Marketing Hosting Graphics Lotus Domino Admin	Hardware: Routers Desktops Mac Comm. Modems New Users Microchips Printers Scanners Handhelds/Wireless Laptops/Notebooks Notebooks Wireless	Networking: Linux Net. Mac Net. Netware OS/2 Net. Unix Net. Win95 Net. WinNT Net. Email/GroupWare Broadband Microsoft Network VoIP/Voice over IP Video Conferencing Citrix Sharepoint
Applications: Mac Apps MS Office OS/2 Apps Viruses SAP Lotus Smart Suite Email Graphics WordPerfect Office Suite MultiMedia Applications Productivity Applications EAI Microsoft Project CAD CRM Groupwise ERP	Miscellaneous: Lounge Puzzles & Riddles Philosophy & Religion Math & Science URLs New Net Users Games	Community Support: EE Bugs Expert Input New Topics Suggestions New to EE? CleanUp Feedback ExpertCare

Comment from Caudax Date: 08/05/2005 10:42AM PDT	Comment
Try using an alternate client called GAIM. http://gaim.sf.net/
Comment from HM2K Date: 08/05/2005 11:02AM PDT	Author Comment
I could write my own, that doesn't solve the problem.
Comment from Vlad1k Date: 08/05/2005 11:19AM PDT	Comment
This should help: http://www.bigblueball.com/forums/showthread.php?t=27445
Comment from Vlad1k Date: 08/05/2005 11:21AM PDT	Comment
also try reinstall messenger
Comment from HM2K Date: 08/05/2005 11:22AM PDT	Author Comment
I read that earlier today, I can tell you it didn't help. I'm after help, not urls, I can use google myself, thanks :)
Comment from Vlad1k Date: 08/05/2005 11:27AM PDT	Comment
check you router for open ports and reinstall messenger
Comment from frize Date: 08/05/2005 11:45AM PDT	Comment
this is the description of this Error from MSN help Center : Error 81000301 or 81000306: You cannot sign in to MSN Messenger When you try to sign in to MSN Messenger, you may receive the following error message: We were unable to sign you in to MSN Messenger, possibly because of a problem with the service or with your Internet connection. Please make sure that you are connected to the Internet. Try the following to help resolve the situation: Make sure you are connected to the Internet. Make sure you have installed the latest version of . Make sure you have installed the latest available updates for your operating system. For Microsoft® Windows® operating systems, website. If you are using a firewall, make sure that MSN Messenger is allowed full access through the firewall. For more information, see the firewall documentation. Verify the Advanced Connection settings for MSN Messenger. Notes If your computer is part of a corporate network, contact your network administrator to make sure that the network allows access to the MSN Messenger service. If you use a dial-up connection, the connection may be timing out. Try to connect again later. also i advise you to see with the windows FireWall to see if the MSN is authorised to connect if yes try to see if the PORT# : 1080 is authorized to be used . normally your problem doesn't go beyond these probabilities . good luck
Comment from HM2K Date: 08/05/2005 12:17PM PDT	Author Comment
I am connected to the internet. I have the latest version. Windows is up-to-date. I am using a firewall, both software (windows) and hardware (router), the software one is setup to accept, but I was not aware that you needed open ports on the router to use msn messenger, infact i'm 100% sure you don't as i've had it like this for 2+ years now. The advanced connection settings are correct. This is a personal computer, not part of a corporation. I am not on dialup, I am using ADSL. 1080 is sockets, that shouldn't make a difference. In conclusion, my problem goes beyond this... I will uninstall MSN Plus and reinstall MSN messenger. Any further suggestions mean while are welcomed.
Comment from HM2K Date: 08/05/2005 12:28PM PDT	Author Comment
Well that sucks, I uninstalled MSN Plus, and it signed on... http://www.msgplus.net/ Hopefully downloading and installing the latest will be okay.
Comment from HM2K Date: 08/05/2005 12:32PM PDT	Author Comment
I downloaded, and reinstalled, now it works fine. Very strange. Thanks for your help, but I resolved it myself. I will be requesting points to be refunded, but the solution to remain.
Administrative Comment from turn123 Date: 09/01/2005 05:00AM PDT	Administrative Comment
No comment has been added to this question in more than 21 days, so it is now classified as abandoned. I will leave the following recommendation for this question in the Cleanup topic area: PAQ with points refunded Any objections should be posted here in the next 4 days. After that time, the question will be closed. Turn123 EE Cleanup Volunteer
Accepted Answer from modulo Date: 09/06/2005 09:38AM PDT Grade: A	Accepted Answer
PAQed with points refunded (500) modulo Community Support Moderator

Get your IT Solutions GUARANTEED!

More IT professionals have found their answers instantly at Experts Exchange than at any other IT site