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asked by GMartin on 09/09/2005 10:05PM PDT

Hi Everyone:

        Today, I installed a new AGP nVIDIA RIVA TNT2 Video Card (Model 64/Model 64 Pro).  When I went into Device Manager, I noticed a yellow exclamation point for the driver entry for this display adapter.  Despite of using the cd which came with the card, I still could not make it appear like a normal entry.  

          Of thoretical and possible practical interest, I did notice that BIOS accurately displayed the technical specifications of the card at bootup during POST.  Additionally, I noticed the driver entry for the AGP video is normal within Safe Mode, but, in sharp contrast, appears conflicting as indicated by a yellow exclamation point within Normal Mode.  

          Since the operating system on this pc is Windows XP Pro SP2, I am wondering if I just simply need to obtain the SP2 drivers to fix this problem.  With respect to troubleshooting, I have uninstalled and reinstalled the drivers, but, with no success in resolving what appears to be a driver problem.

           Any help on this question will be appreciated.  I look forward to reviewing each response in detail.

           Thank you

           George

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Accepted Answer from Anton74
Date: 09/09/2005 10:47PM PDT
Grade: A
Accepted Answer

When you go to the device's Properties, what does it say is the specific error code/message?

Does a card of that age include drivers for Windows 2000/XP? Even if so, they're not going to be very recent. This is the latest one, does it help at all: http://www.nvidia.com/object/winxp_2k_78.01.html

Anton

Assisted Answer from garycase
Date: 09/09/2005 11:53PM PDT
Grade: A
Assisted Answer

XP should already "know" about this card.   The drivers you installed may very well be the problem.  Did you install the card as I suggested in response to your other question (i.e. just "plug it in" without installing any drivers)??

If you did more than just "plug it in" then go to Device Manager and "Uninstall" the adapter.  Then reboot.

Assisted Answer from kcarrim
Date: 09/10/2005 12:04AM PDT
Grade: A
Assisted Answer

You should use Detonator 61.11 drivers.
Download them here > http://downloads.guru3d.com/download.php?det=779

Use Driver Cleaner to remove the current drivers from your system > http://www.drivercleaner.net/download.php?site=1&file=DCProSetup_12.zip

Comment from GMartin
Date: 09/10/2005 12:29AM PDT
Author Comment

Hi Everyone:

         With respect to the steps taken, I simply removed the old video card (without removing the drivers from device manager), installed the new card, and powered up the pc to let XP Pro SP2 autodetect the card.  Unfortunately, the native drivers loaded by XP for the video card was not sufficient.  Once that was established, I tried using the installation cd which came with the card.  On the cd, it had a folder called Drivers and several folders within it for each different operating system (e.g. Windows 98, Windows ME, Windows 2000, Windows XP, etc.).  In looking back at this situation, I am wondering if I should had uninstalled the video drivers for the old card "first" before shutting the pc down and removing the card.

         In any case, I will give all of these great suggestions a try tomorrow and report back.  Thanks again for the followups.

         George

         

Comment from nobus
Date: 09/10/2005 12:32AM PDT
Comment

i would uninstall the old drivers and software first, before installing the new card.

Assisted Answer from garycase
Date: 09/10/2005 01:28AM PDT
Grade: A
Assisted Answer

George,

All you need to do is go to Device Manager, "point" to the display adapter (your new card), right-click, and select "Update Driver".   Don't let Windows "search" for it -- tell it to look in a specific location.   The navigate the wizard to the XP folder on your CD.   XP will then find the correct drivers and update everything for you.


Comment from GMartin
Date: 09/10/2005 10:04AM PDT
Author Comment

Hi

       When navigating to the folder on the XP cd, should I navigate to the windows folder itself?
I just want to make sure I am clear on these instructions.

        Thank you

        George

Assisted Answer from garycase
Date: 09/10/2005 10:25AM PDT
Grade: A
Assisted Answer

You indicated "... On the cd, it had a folder called Drivers and several folders within it for each different operating system (e.g. Windows 98, Windows ME, Windows 2000, Windows XP, etc.)."

Navigate to this Drivers folder, and then to the Windows XP folder.

e.g., if the directory structure on the CD is:

DRIVERS
     W98
     WME
     W2K
     WXP

then you would highlight the WXP folder.

The driver update should then proceed fine.   It won't do anything if it doesn't find appropriate drivers in the folder you've highlighted, so you can't "hurt" anything.


Assisted Answer from turnlikeawheel
Date: 09/10/2005 01:32PM PDT
Grade: A
Assisted Answer

It would be a good idea to do these two things:

- Take the card out of your computer and try it in another one. You never know, it could be dying.

- uninstall the card in windows, install "standard PCI adaptor in its place, then reboot and reinstall the real driver. But download it from nvidia's website - www.nvidia.com

Comment from GMartin
Date: 09/11/2005 08:57AM PDT
Author Comment

Hi Everyone:

         After manually loading the drivers for this card, I got an error message at the end indicating the device failed to install properly, Code 10.  With all of the problems I am having with what should be a simple installation, I am wondering if the card itself may just be defective.

         George


Comment from GMartin
Date: 09/11/2005 09:07AM PDT
Author Comment

Hi Everyone

          On the main menu of the autolaunched screen, I did see an option called Install WDM Drivers.  I have not tried that option out because I am unsure if it is even necessary to properly load the video drivers.

         George

Assisted Answer from turnlikeawheel
Date: 09/11/2005 09:12AM PDT
Grade: A
Assisted Answer

You can give that a try, but again, uninstall the old driver first, install Standard PCI Adapter driver in its place, and reboot before you do.

Comment from GMartin
Date: 09/11/2005 09:34AM PDT
Author Comment

Hi

        If it would not be too much of an inconvenience, could you outline the procedures for installing the Standard PCI Adapter?  

         Thank you

         George

Comment from GMartin
Date: 09/11/2005 10:26AM PDT
Author Comment

Hi

       I also noticed when the cd autolaunched a main menu popped up.  I have not installed the WDM drivers, which is an option, because I did not know if it was necessary.  I am not clear on what the WDM drivers do and if installation of them was optional or mandatory.

       George

Comment from nobus
Date: 09/11/2005 10:50AM PDT
Comment

you can test this card on another PC to be sure about what is faulty.

Comment from GMartin
Date: 09/15/2005 12:02PM PDT
Author Comment

Hi Everyone:

        I sincerely thank each expert for sharing their suggestions to this post.  To review each well-thought out tip once again reminds me our well EE cultivates an atmosphere of continued learning and skill enhancement.  Without a doubt, this is perhaps one of the most exciting experiences of being a member of this technical forum.  Now, to the mechanics of how this situation was finally resolved.

       First, I uninstalled the nVIDIA video card drivers within Device Manager in Normal Mode.  Since the device driver entry for this card had a yellow exclamation point beside of it, naturally, either Windows was obviously picking the wrong driver to load.  Seoondly, using the autolaunch cd with software and drivers which came with the card, I inserted it into the cdrom when I got the message that Windows has found new hardware at the bootup screen.  Instead of letting Windows load its native drivers, I simply went to the menu and selected Install Drivers and pressed enter.  At that point, I still noticed the drivers for the card still did not load properly as indicated by the yellow exclamation point.  

        Figuring there may be some sort of IRQ conflict going on, I went into the BIOS and enabled Assign IRQ for video.  Originally, or by default, it was disabled.  I saved these changes within the BIOS and restarted the pc.  To my pleasant surprise, the nVIDIA driver entry no longer showed as a conflict.  

        My guess is by changing this setting to enabled, BIOS basically took over the IRQ assignment for the video card instead of letting Windows carry this task out.  Apparrently, the driver problem with the video card stemmed from it needing an IRQ assigned to it by the BIOS.  

        In closing, thanks again everyone for the help.

       George

         

       

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