Small Dog Electronics - New and Refurbished Apple / Mac Computers

Technical Support

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Small Dog Electronics' Support & Consulting Services

Small Dog Electronics Tech Support hours are Monday - Friday from 9:00AM - 6:00PM. You may reach us by phone at 802-496-7171, then press 2. Due to our heavy call volume, you may need to leave a message. Your call will be returned as soon as possible.

Small Dog Electronics is an Apple Authorized Service Provider. We can handle in-warranty and out of warranty repairs. For out of warranty repairs, our current billing rate is $109 per hour for drop-off service or $179 for while-you-wait service. There is a one hour minimum for while-you-wait service and a $39 minimum service charge for all other service.

Due to the high costs of providing quality support, Small Dog Electronics does not offer technical phone support for free. The following chart explains the fee structure. Please have your credit card or invoice number handy when calling the tech support line.

Incident	Details
Warranty service for defective product within the manufacturer's warranty	No charge.

For Items purchased from Small Dog Electronics
Item valued less than $250	No free incident calls; each incident $19
Item valued $250-$2,000	Two free incident calls within 90 days; each additional incident $19
Item valued more than $2000	Three free incident calls within 90 days; each additional incident $19

For Items purchased elsewhere	No free incident calls; each incident $29
Additional Details: Calls may only relate to the product that the customer has purchased, i.e., purchasing an iMac doesn't allow you to call for free tech support on your Sony display. Current Small Dog customers may purchase "books" of tech support incident calls: $79 for five incidents $149 is an annual subscription for tech support, with a maximum of 15 incidents per year. (People who are not our customers (i.e., have never purchased from us) may purchase "books" at a higher rate)

Small Dog also offers on-site consulting services for both businesses and consumers. Call us to schedule an appointment (800) 511-MACS.

Apple's Online Support
(Click icon for Apple's Online Support)

Some Tips on Getting Help from Apple
All new and factory-refurbished Apple products sold by Small Dog Electronics are warranted by Apple. This warranty is one year for both new and factory refurbished products.

In the event that you require warranty service or technical support for your Macintosh or Apple peripheral within the warranty period you need only to call Apple's support hot-line at 800-APL-CARE (800-275-2273). A technician will help diagnose the problem and if they cannot solve the problem on the phone, they will do one of the following:

Provide an advance replacement of the product
Dispatch an Apple service technician to your home or office to make the needed warranty repair if your product is covered by an on-site warranty
Expedite return of your product to Apple for depot repair (PowerBooks, iBooks, Cubes, Monitors)
Refer you to the nearest Apple Authorized Service Provider. Your invoice from Small Dog Electronics is your proof of purchase.

Question about a product we sell?
Click the icon to email our Sales Department. Or see if the answer to your question is on our FAQ page.

Apple Spec Database
Find the specs to every Mac product - click the icon to find your Mac's specs.

Small Dog Tech Support
Get help on any Mac you've bought from Smalldog! Click the icon to email our Tech Department.

Support Forum
Get help from our online community of friends - click the icon to visit Small Dog's Support Forum.

Manufacturers General Tech Support Phone Numbers

Small Dog Electronics	1-802-496-7171
AcKnowledge	1-416-924-9607
Adaptec	1-408-934-7274
Adobe	Click for phone numbers
APC	800-555-2725
Apple	800-APL-CARE
Asante	1-801-566-8991
Belkin	1-800-2BELKIN, x2263
Brother	1-800-276-7746
BTI	1-626-336-6878
Canon Printers Canon Cameras
CD Cyclone	1-562-799-7740
Epson Ink Jet	1-800-922-8911
Epson Laser Jet	1-800-922-8911
EZ Quest	1-714-694-0031 ext 216-219
Griffin Technology	1-615-399-7000
Hewlett-Packard Printers	1-800-474-6836
Imation	1-888-466-3456
Iomega	1-412-690-2100
Kensington	1-800-535-4242
Lacie	1-503-844-4503
Logitech	1-702-269-3457
M-Audio	1-626-633-9055
Macally	1-626-214-2770
Matias	1-905-265-8844 (located in Canada)
MCE	1-949-458-0800
Microsoft	1-866-474-4882
NetGear	1-888-638-4327
Roxio	1-905-482-5200
Shure	1-905-482-5200
Sonnet Technology	1-949-457-2772
Viewsonic	1-800-688-6688
WeibeTech	1-866-744-8722
Xerox	1-800-835-6100

Last update: July 6, 2005

Mac mini G4/1.42GHz w/ 1GB RAM and .Mac subscription