Amazon.com Help Desk

Help Pages

You can find the answers to most questions quickly using the tools and information we provide in Help and Your Account.

Ordering
	New Customers / Amazon Merchants / Order Form Troubleshooting / 1-Click Ordering / Warranties / more...

Viewing & Changing Orders
	Problem with an Order? / Changing Address or Payment for an Order / Canceling or Combining Orders / more...

Payment, Pricing & Promotions
	Payment Methods We Accept / Gift Certificates / Rebates / Invoices / Promotional Offers / more...

Shipping & Delivery
	Shipping Rates / Amazon Prime / FREE Super Saver Shipping / Delivery Estimates / Tracking Packages / Where's My Stuff? / more...

Returns & Replacements
	Return Policy / Refunds / Exchanging a Broken or Incorrect Item / Packing & Sending Your Return / more...

Gifts, Gift Certificates & Registries
	Sending Gifts / Wish Lists / Baby Registry / Amazon Wedding / Gift Certificates / more...

Updating Your Account Information
	Adding or Deleting Addresses / Changing E-mail Address or Password / Updating Subscriptions / more...

Enhancing Your Shopping Experience
	Your Media Library / Your Store / Tags / Your Plog / Recommendations / E-mail Subscriptions / more...

Privacy & Security
	Identifying Phishing E-mails / Safety & Security Tips / Credit Card Security / Privacy Notice / more...


Making Money with Amazon.com

Selling at Amazon.com
	Quick Start Guide / Policies, Glossaries & FAQs / more...

Publisher & Vendor Guides
	List and Sell Your Book or DVD / On-Demand Publishing / more...

Business Opportunities
	Advantage / Associates / Web Services / Mechanical Turk / more...

Manage Your Account

•	Change or cancel an open order
•	View all your orders.
•	Add an item to your order
•	Combine open orders to save on shipping
•	Forgot your password?
•	Amazon Prime Member Shipping

Customer Service

Still have a question? You'll find Contact Us buttons on most Help pages.

Top 5 Questions

1.	How do I change payment info for an order?
2.	Where's my stuff?
3.	How do I change the address for an order?
4.	How do I return an item?
5.	How can I tell if an e-mail is really from Amazon?

Where's My Stuff?
• Track your recent orders.
• View or change your orders in Your Account.

Shipping & Returns
• See our shipping rates & policies.
• Return an item (here's our Returns Policy).

Need Help?
• Forgot your password? Click here.
• Redeem or buy a gift certificate.
• Visit our Help department.

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