If you have a special shipping request, simply write it in the "Comment's Section" of our on-line order form. We actually read what our customers write and make every effort to comply with any requests.
We don't hide... Our phones are answered by real human beings during regular business hours... no voice mail here. Our email is responded to, generally, within minutes of receipt. We offer Live Help on our web site so you can ask questions while browsing our site and get immediate answers about our Chess Sets and other games.
You know where to find us, and that is the way we like to do business and always have done business.
Your wish is our command, and this is one reason why Your Move Chess & Games has more repeat customers than the vast majority of chess/games companies have customers.
As usual, if you have questions or concerns, you may speak with us toll-free 1-800-645-4710, email us at icd@icdchess.com, or click on our "Chat Live" link on our web site.
The Folks at Your Move Chess & Games
| For any order purchased online:
Should you receive any product from ICD/Your Move Chess & Games via mail-order and be
dissatisfied with it for any reason, simply return it within two weeks of delivery for a refund
or exchange. No RA number is necessary. |
| For any order purchased at our store: Should you receive any product from ICD/Your Move Chess & Games via store purchase and be dissatisfied with it for any reason, simply return it within two weeks of purchase to our store for a store credit or exchange. Sorry, No refunds are available for in-store purchases. Special order items, videos, dvds, and software items are non-refundable and non-exchangeable. |
If your order was shipped for free, the cost of what shipping would have been will be deducted from the refund, as well as a 5% restocking fee. The item must be returned in the same condition it was received. Should you decide to exchange the item for another, the restocking fee (but not the shipping) shall be waived.
| Shipping within the U.S. will be made via UPS ground or USPS, depending upon
the size, weight, destination, and total value of your order. We will do our best to accomodate special requests.
All orders received for in-stock product are processed and shipped within 1-3 business days of receipt - usually the same day if the order is recieved before 2PM Eastern Time. Orders received on weekends are processed and shipped on Monday or Tuesday. The following map shows approximate UPS ground delivery times, in business days (not counting Saturdays, Sundays, and UPS holidays), within the continental U.S. |
| Shipping outside the continental U.S. is made via global parcel post, global priority mail, or global express mail. Not all shipping options are available for every country. For International UPS shipping, please call for rates and available methods. Our listed prices cover our shipping, handling, and insurance, but do not cover any duties or fees that may be imposed by your country. Those costs are the obligation of our customers. |