Updates

• There is an extra cost for delivery, which is variable depending upon the weight of the goods that you have ordered. This is automatically added onto your order and can be seen every time you view your shopping basket - we are up-front about our costs and there are no hidden charges. Charges for mainland UK vary from £1.50 to £4.99 (maximum charge).
  
• For customers that live outside of the UK, we are working towards an automated system, but until then, please contact us for a quote.
• All special offers are available whilst stocks last and we will do our best to honour the offer.
  
• Maddison Games intend that the prices shown on the website are correct, but realise that errors may occur. We reserve the right to refund you your money, rather than fulfil your order if a genuine error has been made with regards to the price displayed.
  
• If prices charged to the customer have been altered due to malicious activity, we reserve the right to contact the customer to offer them the item at the correct price, or to refund their payment.
• VAT is charged where applicable at 17.5% - prices shown on the website include VAT where applicable. The company VAT registration number is 846 9653 73.
• If there is a delay in satisfying your order you will be informed via email.
  

  Shopping

  Stock Levels

• We hold large stock levels as we aim to immediately satisfy as many orders as possible. We indicate our best estimate of stock status above the thumbnail images upon the website and underneath the main images on the product detail page. Due to the fact that we sell our goods via this website, exhibitions, telephone and 3rd party websites- it is entirely possible that our last item in a range will be sold simultaneously.
• Stock levels for website purchases are decremented as soon as payment has been authorised for the goods. For telephone orders and exhibitions, stock levels are decremented within a couple of days.

  Payment

• Goods are delivered to most locations within the UK via 1st class Royal Mail, 1-2 day Courier and in certain circumstances by hand. Areas that fall outside of this include Northern Scotland, Northern Ireland and the Channel Isalnds, where alternative delivery methods may be applied dependant upon cost.
  
• We aim to ship goods by the next working day, more than often they are shipped the same working day. Please be aware this time period may lengthen at peak times (i.e. Christmas).
  
• If we are aware of any delays to your order, we will contact you primarily via email to inform you. You will then have the option of cancelling your order.
  
• Delivery schedules are estimates only. Maddison Games will not be liable for any delays caused by third parties.
  

• Goods can be returned unused and unopened for any reason within 14 days. You are responsible for the return postal costs.
• You the customer are responsible for ensuring the safe return of the item(s) for which you require a refund and are therefore advised to package them up well and send them with proof of postage (by obtaining a ‘proof of postage’certificate which is free from the Post Office).
• Damaged goods need to be reported within 7 days. We will first endeavor to send you replacement parts. If this is not possible, we will then refund you for the cost of the goods and your return postage once the item has been returned safely to us. We will specify the return postage method to be used and will only refund you for the cost of the postage method specified.
• If your purchase is missing parts, we will get replacement parts to you within a maximum of 28 days. With some of our ranges, we will give you contact details of the game publisher as they hold spare parts and deal with cases like this directly.
  
• Please contact us regarding your return and then return your item(s) to :
  Returns, Maddison Games Ltd, White Lodge, North Crawley Road, Newport Pagnell, MK16 9HG, United Kingdom

• At times the site may be down for essential maintenance, advance notification where possible will be given.
• We may change any part of the website or take it down for maintenance without prior notice and are not liable for any effects that, that may cause you.
  
• Links to external websites not maintained by Maddison Games Ltd are beyond our control and we therefore accept no responsibility as to their content.
  
• We reserve the right to change the terms and conditions as we see fit and will publish the amendments on this web page.
  
• Product images obtained from third parties retain their copyright with that third party.
  
• No part of this website may be reproduced without our prior permission.
  

• Your details are obtained by us for our records, but will not be revealed to any other third party (unless requested by a government body, our bank or your bank). The exception to this is that your delivery name, address and telephone number are handed over to our couriers to enable the delivery of your parcel. Royal Mail are given just your name and delivery address.
  
• We may process your data internally for market research purposes, but results if published will not point to any individual.
  
• We will not give away or sell your data (including your email address) to a third party.
• When placing an order you are given the option to sign up to the Maddison Games newsletter. You can remove yourself from this list by contacting us at unsubscribe@maddisongames.co.uk from the email address specified at the time of your order.