Amazon.ca is committed to being Earth's most customer-centric company. With this in mind, we've made it easier than ever for you to get answers to your burning questions.

If you can't find your answer in our Help pages, you may choose to e-mail or phone us from the 'Contact Us' box located in the right-hand column of the relevant Help page. We're eager to help you!

Sellers: If you're selling something on Amazon.ca, click here for help.

You may return new, unopened items sold and fulfilled by Amazon.ca within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Centre, and we will guide you through the process and even supply you with a return mailing label you can print out.

Visit the Returns Help page to contact Amazon.ca customer service about making a return.

Need to find out where your stuff is?  Want to print an invoice or make a change to an order?  Need to update your account settings?

The Your Account page offers tools that let you take control of your orders, account settings and experience on the Amazon.com website.