Missing Gift Certificate?
If the intended recipient of a gift certificate has not received it, we can help. In the case of e-mail gift certificates, it is possible that the recipient either accidentally deleted the e-mail or that they are blocking e-mail from Amazon.com. Users of ISPs such as AOL and Hotmail have the option of blocking all e-mail messages that originate outside of their domain. If the gift recipient's e-mail address includes one of these domains, please contact them first to make sure their e-mail is configured to accept e-mails from Amazon.com.
If you wish for us to reissue a gift certificate that you have purchased:
- Click the Your Account link at the top of almost any page on our site.
- Click the Go! button next to the View by Order box.
- Sign in using the e-mail address and password associated with your Amazon.com account.
- Once you've reached the order summary for your gift certificate order, click "Resend it!"
- Review the information regarding the gift certificate to be reissued, and follow the instructions on the page.
We will contact you by e-mail once we have canceled the original gift certificate and issued a new one. Note: If you do not see a "Resend" button, please contact us.
If you wish for us to reissue a gift certificate that you have received, please "Contact Us" via the box on the right-hand side of this page with the following information:
- order number (if possible)
- recipient's name (or giver's name, if the recipient is contacting us)
- street or e-mail address to which the gift certificate was sent
We will contact you by e-mail once we have canceled the original gift certificate and issued a new one.
Please note: If the gift certificate needs to be sent to a different address, we must receive this request from the original purchaser of the gift certificate.