Amazon.com has built up a base of millions of satisfied customers over the years through an intense focus on being responsive to their concerns and acting quickly to resolve any outstanding problems. Amazon.com has been able to extend this valuable trust with our customers to other sellers in our marketplace through the A-to-z Guarantee Program. The vast majority of customers never need to use this reimbursement program, but for those who do, the guarantee claim helps gives customers a greater sense of trust and confidence in shopping from the broad range of sellers at Amazon.com.

Click the links on this page to read more about how to protect yourself against guarantee claims, and how to resolve claims when they are submitted. In addition, you can find information about changes to the A-to-z Guarantee Claim Process for items not received on the Seller Success Board.