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Student Services Group Evaluation

Dear Student,

Thank you for taking the time to complete the Student Services Group Survey.

All information provided in this survey will be used for statistical purposes only and will assist us to evaluate and improve our services.

We would like to know about the service you are NOW using.

1) Please indicate the service you are using currently and its location. Choose only one:

Health Service:

Career Development and Employment:

Housing Service:

Chaplaincy:

International Student Information and Services (ISIS):

Childcare:

Study and Learning Centre:

Counselling Service:

Scholarships and Finance Office:

Disability Liaison Unit:

The Hub:

Legal Service:

Ngarara Willim Indigenous Centre:

RMIT LEAD:

1a) Location

Brunswick:

Tivoli (Building 108):

Bundoora East:

Distance student:

Bundoora West:

Workplace:

City:

Other (please specify):

2) The following questions relate to the Service you are using NOW

2a) How did you find out about this service?

Orientation:

RMIT website:

Teaching staff:

Posters:

Student Union:

Welcome to RMIT Booklet:

Other students:

Student publication:

Student Diary:

Ngarara Willim Indigenous Centre:

Administrative staff:

The Fly:

Student Newsletter:

Other student services:

RMIT Union:

2b) How satisfied are you with this service?

2b1) I am satisfied with the assistance I received from the reception staff

Strongly disagree:

Disagree:

Agree:

Strongly agree:

2b2) I am satisfied with the professional assistance I received

Strongly disagree:

Disagree:

Agree:

Strongly agree:

2b3) I am satisfied with the information I received

Strongly disagree:

Disagree:

Agree:

Strongly agree:

2c) I would recommend the service to others

Strongly disagree:

Disagree:

Agree:

Strongly agree:

3) From the start of this year have you used this service: (e.g. in person, via web, by phone, notice boards, e-mails etc.)

Once:

2-3 times:

3-5 times:

6-10 times:

more than 10 times:

3a) In making my appointment to see someone in the office I had to wait:

0-3 hours:

Less than a day:

Less than a week:

1-2 weeks:

2-4 weeks:

More than 5 weeks:

Not applicable:

3b) Was this waiting time satisfactory for you?

Yes:

No:

3c) If No, why not?

4) Does the Service you are using meet your needs?

Yes:

No:

4a) If no, please explain:

5) If you could change one thing in this Service, what would it be?

6) What are the three main pressures are affecting your academic progress?

7) What support NOT currently provided by the University would help to reduce these pressures?

Student Services - overall. Please tell us what services you have used in the past.

(8) Have you used any of these services in the past? You may choose more than one:

Health Service:

Counselling Service:

Career Development & Employment:

Scholarships and Finance Office:

Housing Service:

Disability Liaison Unit:

Chaplaincy:

The Hub:

International Student Information and Services (ISIS):

Legal Service:

Childcare:

Ngarara Willim Indigenous Centre (previously Aboriginal and Torres Strait Islander Unit):

Study and Learning Centre:

RMIT LEAD:

(9) About You

In order to aggregate the results of this survey by program type and student group, we need to know something about you. This information is confidential and will not be used to identify any individual persons.

9a) In which year did you commence this program?

9b) Are you?

A full-time student:

A part-time student:

9c) My program is?

TAFE Certificate:

TAFE Diploma:

Bachelor Degree:

Postgraduate:

Other, please specify below:

9d) Are you?

Male:

Female:

9e) What was your age at 1/1/2007?

20 years or under:

21 - 24 years:

25 - 34 years:

35 - 44 years:

45 years or over:

9f) Are you studying for an Apprenticeship or Traineeship?

Yes:

No:

9g) Your program code?

9h) Your program name?

9i) In which year did you commence this program?

9j) Are you in the first year of this program?

Yes:

No:

9k) Most of my program is located at:

Brunswick:

Tivoli (Building 108):

Bundoora East:

Distance student:

Bundoora West:

Workplace:

City:

Other (please specify):

9l) Do you belong to one or more of these groups?

9l1) I am an Australian Aboriginal or Torres Strait Islander student:
9l2) I speak a language other than English at my permanent home address:
9l3) I am a student with a disability:
9l4) I relocated from a rural, regional, interstate or remote area to undertake the course:
9l5) I am an international student:

9m) Go into the draw to win an IPod Shuffle by providing your student number: