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Our policy and service to our viewers is that of a total customer
satisfaction. Upon the receiving of an order, it is our duty and
obligation to our customers and to the law, to ship our product in a
timely manner and in a good and proper packaging form. When we place
the parcel at the US Post Office for delivery, our responsibility
ends there and the US Postal Service takes total control and
responsibility to deliver it intact and within a reasonable time.
However, there have been a very few times that a tube arrives
damaged (crushed, bent, smashed, etc.) and depending on the policy
of your local Post Office, you may end up with a loss if the product
is not insured. Please take note that in a remote scenario like
this, we are not at fault since we did everything by the book and
any possible damage claim should be placed directly through your
nearest Postal Service.
By insuring your order, you can have a 100% guarantee from us
and the USPS of a quick replacement should a damage situation occurs.
The price for insurance is a small fee of $1.50 US for any amount of
the above quantity orders. The insurance option applies only on
orders in the United States of America. By clicking on any of the
above "Accept / Decline" buttons, you may buy or refuse insurance.
If neither option is chosen, it will be assumed that insurance was
declined. If you have any questions regarding insurance or any other
related shipping matters, e-mail us.
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