Feedback & Support
Lost Registration Code
If you have lost your registration code, you can use the Kagi Payment Query page to look it up again. Enter the e-mail address and credit card number used in your purchase to retrieve your registration code.
Can you support the mouse wheel?
The plugin supports the mouse wheel in all Carbon web browsers, but this is currently not possible for Cocoa browsers (Safari, Camino, OmniWeb).
The plugin doesn't work with Internet Explorer. What can I do?
Internet Explorer 5 is not compatible with the PDF Browser Plugin version 1.0 and later.
I only see the first page of the PDF document and no scroll bar or other controls. What's wrong?
It is possible that the QuickTime plugin is handling PDFs. Check System Preferences->QuickTime->Plug-In->MIME Settings and make sure that PDF handling is turned off.
Can you support FDF?
FDF is currently not supported by PDF Browser Plugin.
The plugin appears in the "Installed Plug-Ins" page of the browser, but PDF documents are still downloaded to disk.
Make sure no other plugin – like the QuickTime plugin or a download accelerator plugin – is handling PDF documents. To turn off PDF handling by the QuickTime plugin open the QuickTime panel in System Preferences, and turn off PDF in the MIME settings dialog of the Plug-In tab.
Trying to print a PDF document I only get a blank page. How can I print out of the plugin?
Use the print button in the PDF toolbar or the print command of the PDF Browser Plugin action menu instead of the Print command in the web browser menu.
How can I download a PDF or Postscript document without opening it in the plugin first?
Hold down the option key when clicking a link to such a document or control click the link and select "Save to disk…" from the contextual menu.
How can I change the background color of the PDF Browser Plugin?
The background color can be changed with the PDF Browser Plugin settings application which is available for download at the Schubert|it Downloads page.
I purchased a license for PDF Browser Plugin, but only after I had originally selected private use when I installed the program. How do I put in the registration code?
Quit all your web browsers, then move the file ~/Library/Preferences/com.schubert-it.internet-plugin.pdf.license.plist into the trash (~ is the symbol for your home folder). The next time you view a PDF document in your web browser you can enter your registration information.
After registration you can move the new license file into /Library/Preferences/ at the root of your hard disk for all users. You may also copy it to there at all of your computers at one site.
Can I call PDF Browser Plugin just "PDF Browser" in short?
The PDF Browser Plugin is a web-browser plug-in for viewing PDF documents. It is not a plug-in for browsing PDF documents. Therefore it can not be abbreviated "PDF Browser". If you need to distinguish it from other vendors' PDF plug-ins you may call it "Schubert|it PDF Browser Plugin".
How can I use my Dazzle Hollywood DV bridge with Video Viewer?
Manually switch the device to Analog to Digital (AtoD) mode using the button on the back of the device before starting Video Viewer.