Sydney
1 Saunders St
Pyrmont, NSW 2009
GPO BOX 10, Sydney, NSW 2001
Ph:   02 9650 1010
Fax:  02 9650 1111

Melbourne
Como Centre Level 4/ 620 Chapel St
South Yarra, VIC 3141
Private Bag 5000, South Yarra, VIC 3141
Ph: 03 92751010
Fax: 03 92751011

Brisbane
Sir Samuel Griffith Dr
Mt Coot-tha, QLD 4066
GPO BOX 751, Brisbane, QLD 4001
Ph:   07 3214 1010
Fax:  07 3369 3786

Adelaide
80 Hutt Street
Adelaide SA 5000
Postal Address, Locked Bag 10
Adelaide, SA 5001
Ph:   08 8225 1010
Fax:  08 8225 1011

Perth
Cottonwood Cr
Perth, WA 6062
PO BOX 10, Mirrabooka, WA 6941
Ph:   08 9345 1010
Fax:  08 9344 8076

Viewer Feedback

The Commercial Television Industry Code of Practice regulates program content on commercial free-to-air television, including:

- program classification;
- accuracy, fairness and respect for privacy in news and current affairs;
- non-program time on television; and
- placement of commercials and program promotions.

We value audience feedback as an important way of keeping in touch with community opinion.  If your feedback concerns a particular program you should contact the relevant station. On the map above click on your nearest capital city for contact details of the Network Ten station in your area.

The Code of Practice sets out a formal complaints process for matters covered by the Code of Practice.  If you believe a station has acted contrary to the Code of Practice you should contact the station concerned.  If you wish the station to reply formally you should follow the guide below.  If you would like more information about the complaints process you can obtain a copy of the Code by downloading it from the FreeTV website or by writing to FreeTV Australia, 44 Avenue Road, Mosman, NSW, 2088

Write a letter (and send by post or fax) or print and complete a complaint form  TEN will provide a substantive written response to a written complaint about matters covered by the Code.

Send your letter of complaint or completed complaints form to your nearest TEN station. The address for your nearest TEN station can be found by clicking on your capital city on the map above.

N.B. If you live outside the metropolitan area, your nearest TEN station may be a regional affiliate of TEN in which case you should direct your complaints to your local regional office of TEN and not one of the capital city stations as displayed here.

Click here to download the viewer contact form.