FAQs

Frequently Asked Questions

SIGN-IN

Why can't I sign in?

Have you registered? Seriously, you must register in order to sign in. If you have registered and you still cannot log in then check and double-check your username and password. Usually this is the problem.

I've forgotten/lost my password!

Go to the Forgotten Password page on the web site and enter your email details to get a new password sent to your inbox.

How do I change my password?

First you need to sign in. Go to the Change Password page and type in your old and new password.

REGISTRATION

Why do I need to register?

You need to register in order to post comments on the forums and to enter competitions.

Do I need to sign out after using the site?

No but it is recommended. In any case when you close your browser you are automatically logged out.

How do I change my personal details attached to my account?

You can change your account in your personal profile settings. This is reached by clicking on your username at the top right hand corner of the screen once you have signed in.

What is an avatar?

An avatar is a character that you can personalise and use when interacting with the TEN forums.

Do I need an avatar?

No you don't. If you would like one, head to your personal profile settings. Try to choose one that fits your personality.

Can I create my own avatar?

Unfortunately you have to choose one of ours for copyright reasons. We hope to provide a wider range in the future.

Why do I need to accept the terms and conditions?

This is a legal requirement to ensure we agree on the conditions by which you access the site. If you don't agree, that's fine, but you can't become a member.

What's the go with the sms/emails?

Occasionally TEN will send out sms/email messages regarding competitions and special offers. You can ask not to receive these, however it's free and stuff that we think you'll really enjoy. Do this by changing your preferences in your account information.

Why do you need my postcode?

We want to know which parts of Australia our loyal members are from.

When I register, it won't accept my username.

The username you are entering has already been taken. Try another username. It also has to be less than 15 characters.

It won't accept my password.

The password you are entering is not long enough. Your password needs to be at least 6 characters.

It won't accept my phone number.

The phone number you are entering is not long enough. Try entering your phone number with your area code included (10 digits in total, eg 02 98765432)

I was a member of video hits but can't log in.

We had to reset some of the passwords. Check your inbox for an email from the video hits team.

TV GUIDE

Why can't I view the TV Guide?

Probably because you need flash installed on your computer. Go here to download it from adobe. This download is safe, it simply allows your computer to understand flash files and is from a reputable company.

How do I set a program reminder?

You have to be logged in and have either a mobile number or email address in your account, so that we know where to send the reminder. If that's the case, you just press "set reminder", select your options and press ok. You'll never miss your favourite show again!

GENERAL

I have dial-up Internet. Why is the site so slow?

Firstly, congratulations on making it this far. Due to the large amount of video and high-resolution images we're providing on the site, we recommend you have some form of broadband Internet to use the site as intended. If you have a slow connection but are committed, you can still use the site but you will have to have some patience.

Click tools -> internet options, then click on the advanced tab, scroll down to multimedia, and untick "show pictures". This way it will be a little quicker, but it will also mean you don't get to see images.

I've got great Internet, but the site is still slow. What's up with that?

There are many other reasons why this might be the case. The site may be experiencing excessive demand or the servers may be having issues. It may also be a problem with your Internet connection. Whatever the case, if the problem is at our end we will no doubt be fixing it as best we can, however if it is a recurring problem then pop it into the feedback topic in the contact us forum and we'll do our best.

Why does the video keep lagging?

Video requires very high bandwidth, so unfortunately even with broadband this can happen sometimes. An idea might be to let it play and leave it minimised for a while, then later on come back to it. By this time it should have downloaded and you can watch it all without it jumping and loading all the time.

How do I contact Ten?

At the moment, we recommend you use the "Contact Us" forum, or head to the contact us page here for more options. Alternatively, you can email us at tenwebsite@ten.com.au

FORUMS

How do I post a topic?

Firstly sign in. It's simple, anyone can do it. Head to a forum page. This can be found in "Talk & Play" from the main nav bar right at the top of the page, then click on "forum" just below the big talk and play graphic banner. You will then see a menu of all the forums we have. Pick one that you're interested in and click on it. You can also get directly to a specific forum for a show by going to that show's homepage then clicking on "Forum". Once you're there, click "new topic", found on the left at both the top and bottom of the forum page. Come up with a subject, something that explains what you're talking about (not "hi guys" or anything like that), then type away. Click submit and you're done.

So I want to say something, I just post a new topic right??

No, absolutely not. If everyone posted a new topic for everything they wanted to say we'd have a massive collection of very boring conversations. If you want to say something, have a quick scan through the forum that it fits in and see if someone has already said something similar. For example, if you want to say something about what a character did in the last episode, and there is already a topic about that episode, then put it in there. This can be done by just going to the end of the topic and clicking "add reply".

So I can say whatever I want can't I?

No, you can't. Like any social situation, there are simple rules that you should follow. Don't abuse people. Don't swear. Don't give out personal information. Don't discuss anything that is illegal. It's mostly common sense, but there are always bad apples. If you see them, make sure you report them by clicking "report abuse", that way they can be warned or banned, and the post can be removed.

Someone said something really really stupid, so I'm going to tell them what I think.

Sure, but be careful. Text doesn't take into account tone of voice, so sometimes people take things out of context. If you disagree, say so, but under no circumstances may you attack the person. This will be dealt with swiftly by administrators and moderators, and if you see this activity happening ensure you report it ASAP.

How do I edit a post?

You can only edit your own post. If you do, it is likely people have read it already, so make a note in there that says it has been edited so they can stay up to date.

Can I post in all areas of the forum?

At the moment yes, however it is possible for admin to create forums which do not allow users to create new topics, some also do not allow users reply to existing posts, and some even do not let users read the forum at all. This may or may not be used in the future, but be aware it is possible.

Can I use HTML in my posts?

Yes, but not anything that displays an image in your post. If you want to show an image, provide a link to the image.

What are these smiley things?

They are used to convey emotion. When you type a message, you don't see the person's mannerisms or tone of voice, meaning some messages can be misinterpreted. Smileys help avoid this to a certain extent. Click the button for the smiley that you want on the left of the and it will be inserted into your message.

I've got a great image I want to share with the world, can I post it?

Nope. Don't get me wrong, we'd love you to, but there are two problems. Firstly, the images may be inappropriate, and secondly even if they're completely fine and relevant, we will probably not own the copyright to the image. This is fine for most websites, but for us unfortunately it isn't. If you really want to post an image, you can include a link to the site that image exists on, but it must be completely appropriate. Anything inappropriate will be deleted and you will receive a warning or even be banned. If you discover someone who has done this, please report them to us by clicking "report abuse".

What does it mean when a topic is locked?

It means it's been officially closed. No longer can anyone post anything in it anymore. This may be for a number of reasons, and when it occurs the reason will be posted by the administrator as the last post before it is closed.

Who are these admin and moderator people and what gives them the right to boss me around?

All communities have rules, and all rules need to be enforced. We certainly hope that you will hardly have to see any administrators or moderators, but unfortunately there will always be some bad eggs that spoil it for everyone. To make life easy, please abide by what the admin/moderators say.

Opposing opinion vs personal attack.

There is a big difference. If you disagree with someone, tell them, but do not attack them personally. Discussion is great, even if people start to get a little passionate, as long as only the issues are attacked and not the person.

There's another site that I'm involved with... can I tell people about it?

This is a fine line, and it will be up to the admin/moderators to decide. If another site is relevant to discussion then sure, post away, however anything that is seen as being an advertisement will be removed. Please use common sense and accept the decision of admin/mods.

Can I post articles which are relevant to the forum?

This is another copyright issue unfortunately. If you see an interesting article, simply post a link to it. Then once you've read it, head on back and discuss what you've read. You unfortunately can't post a whole article on our forums.

I found an interesting topic, but it's got heaps of messages!!! I'll just post my message at the end without reading everything.

Wrong! If you do this, often the discussion has moved on, and you'll look silly as a result. Make sure you read everything that was posted recently so that you are up to date with the conversation.

What is a spoiler?

A spoiler is information that gives away something that happens in an episode that hasn't been shown in Australia yet. Most people don't want to know what's happening in future episodes, but prefer to see it as it happens on TV. You have to be very careful about posting spoilers, see below.

If I want to post a spoiler, how do I do it?

Spoilers are fine, so long as they are posted in a topic that has the word SPOILER in capital letters in the topic title. Do not under any circumstances post a spoiler in any other topic. If you do, you will be warned or even banned and the post will be removed.

Can I tell people about sites where we can download shows?

No. As this is illegal activity, we cannot allow people to tell other people how or where to obtain pirated copies of movies/shows/games etc.

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