CNN.com - HELP

HELP/CNN.COM

Frequently Asked Questions about CNN.com

Thank you for your interest in CNN.com.

• How does CNN.com protect my privacy?
• Where can I search through stories posted on the Web site?
• How do I locate a story that I do not see posted?
• Does CNN have any email newsletter services?
• Does CNN deliver news to mobile devices?
• Does CNN.com provide technical support?
• How do I make CNN.com my home page?
• How do I add CNN.com to my list of favorites?
• What is a plug-in?
• CNN.com does not appear to be updating -- the timestamp is out of date.

CNN.com FAQ:

How does CNN.com protect my privacy?
The collection and use of every CNN user's personal information adheres to the CNN privacy guidelines. To learn more, read CNN's Privacy Statement.

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Where can I search through stories posted on the Web site?
CNN provides a variety of resources for you to track information more effectively. To explore all articles posted to the Web site, enter a search term at the top or bottom of each page. From the search results you can filter by news, video, or Web results. Click on CNN.com's search FAQsto learn more.

For CNN's television coverage, CNN.com's online transcript library has free transcripts of live programming or for the purchase of a tape or transcript.

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How do I locate a story that I do not see posted?
The best way to find a story you do not see posted is to search by keyword and filter by CNN News. Due to CNN's wide range of coverage, it is not possible to follow up on all news items. If you know where an event took place, visit the U.S. page and look for local links from our affiliates. These links to local news pages may provide more in-depth coverage. If the article you are looking for was featured on the television news crawl -- the roundup of headlines that appears at the bottom of TV screens -- and you can't find it on CNN.com, then you may want to search The Associated Press Web site

Yes, CNN provides several different types of newsletter services. • Breaking News E-mail Alerts: Be the first to know with an e-mail alert from CNN.com every time breaking news occurs. Sign up.
• CNN Newsletters: Want a daily summary of top stories delivered to your inbox? How about a weekly round up of political or health news? CNN's suite of E-mail Newsletters delivers you the latest coverage on politics, health, business, technology and more. Select one, two, or sign up for them all -- including free newsletters from CNN's premier on-air shows and anchors. Activate your E-mail Newsletters.
• Personalized E-mail Alerts: You can also select topics and interests, such as people, locations, places and issues. CNN.com will send an e-mail alert free of charge each time an article is published that matches the subjects you have created or selected. Sign up.

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Does CNN deliver news to mobile devices?
Yes, CNN.com content is now available through your mobile phone. With CNN mobile services, you can read up-to-the-minute news stories with color photos, watch live, streaming video or the latest Video On Demand clips and receive CNN Breaking News text alerts. No matter where your on-the-go lifestyle takes you, CNN brings the news directly to you.

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Does CNN.com provide technical support?
CNN.com Viewer Services provides limited technical support. Please note that we will do our best to help resolve the problem. If we cannot help with your specific issue, you may want to check with your computer manufacturer or Internet service provider. Please use this form to submit a question.

For PC users:
If you're using IE6:

• Visit CNN.com in your browser
• Drag the CNN icon in the address bar onto the "Home" button
• Click "Yes" when prompted if you want to set your homepage to CNN.com

• Select "Tools" in the browser navigation options
• Choose "Internet Options"
• Select the "General" tab
• In the "Homepage" field, enter http://www.cnn.com
• Click the "Apply" button and then choose "OK" to close the "Internet Options" screen

If you're using IE7:

If you're using Firefox:

• Click "Tools" in the menu bar
• Choose "Options"
• Select the "Main" tab within the options window
• In the "Homepage" field, enter http://www.cnn.com
• Choose "OK" to close the options screen

If you're using Netscape:

For Mac users:
If you're using Firefox:

• Click "Firefox" in the menu bar
• Choose "Preferences"
• Select the "Main" tab within the preferences window
• In the "Homepage" field, enter http://www.cnn.com
• Close the preferences window

If you're using Safari:

• Click "Safari" in the menu bar
• Choose "Preferences"
• Select the "General" tab within the preferences window
• In the "Homepage" field, enter http://www.cnn.com
• Close the preferences window

If you're using Netscape:

• Click "Netscape" in the menu bar
• Choose "Preferences"
• Select the "General" tab within the preferences window
• In the "Homepage" field, enter http://www.cnn.com
• Choose "OK" to close the preferences window

If you're using Opera:

• Click "Opera" in the menu bar
• Choose "Preferences"
• Select the "General" tab within the preferences window
• In the "Homepage" field, enter http://www.cnn.com
• Choose "OK" to close the preferences window

If you are using Internet Explorer:
• Open the CNN home page http://www.cnn.com/ on Internet Explorer and click on "Favorites".
• Click on "Add to favorites". A window will open confirming that Internet Explorer will add this page to your Favorites list and confirm the name of the page.
• Click OK to continue.
• You may also file CNN within a folder in your list of Favorites.
• Click Create In to file the page in an existing folder or click New Folder to add another folder to your list.

If you are using Firefox
• Open "Bookmarks"
• Select "Bookmark this page"
• Select the "Add" button

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What is a plug-in?
CNN.com takes advantage of several technologies that require special browser enhancements called plug-ins. Plug-ins are necessary to receive features such as streaming video. Below is a list of some of the plug-ins used on the site and links to where you can download them.

• Macromedia Flash: Flash allows you to experience animation and entertainment on the Web in a bandwidth friendly manner.

• Macromedia Shockwave: Like Flash, Macromedia Shockwave gives you fully interactive multimedia, clickable and dynamic animations, graphics, text, and audio from directly within your browser.

• Quicktime: QuickTime is the multi-platform industry-standard multimedia architecture used by software tool vendors and content creators to create and deliver synchronized graphics, sound, video, text and music.

Internet Explorer:
Press the shift key and click the Refresh button at the same time to force your browser window to refresh.

To force your browser to refresh everytime a page loads:
To force your browser to refresh every time a page loads:
Internet Explorer:

• Click on Tools, then choose Internet Options.
• Click the General tab.
• Click on the Settings button. Under "Check for new versions of stored pages" click the option for "Every visit to the page" then click OK twice.

Firefox:

• " Press the shift key and click the Reload button at the same time to force your browser window to refresh.
To force your browser to refresh every time a page loads:

• Choose Edit from the menu bar
• Select Preferences.
• On the left side of the window for Preferences, there are several categories to choose from. Under the category "Advanced", select the option "Cache". • Change the Disk cache amount to 0, and click the option for "Every time", then click OK.

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