Terms & Conditions

The Horizon Philosophy: We believe that all great travel experiences are the result of a partnership built upon trust and responsibility. Our role is to help you choose and prepare for a trip that exceeds your expectations. Your role is to select a trip that best matches your interests, your abilities and your idea of a great vacation. Once the trip begins, we will do everything possible to ensure your enjoyment, and we rely on you to tell us if something is not working. Success in both roles requires us to be honest with each other up front about the risks and rewards of travel and the realities and limitations of the traveler experience. We have one of the highest repeat traveller rates in the business because we are honest about our trips, we stand behind our experiences, and we listen to what our travellers tell us. We look forward to a successful partnership together, and we hope that you sit back, relax and enjoy the ride.

Reservations: You can reserve a trip at any time by calling us at 1-800-387-2977, faxing us at 416-585-9614, emailing us at admin@horizon-holidays.com or booking on our website at www.horizon-holidays.com. We also accept reservations through travel agents. We accept credit cards or cheques for the initial deposit, and the balance can be paid by cheque, credit card, money order, or any other method that suits your convenience. Deposits must be received within 7 days of the booking in order to protect your reservation. Early reservations are recommended, since our group size is limited and some trips sell out far in advance. Note that certain other non-refundable items may require full payment at the time of reservation.

Deposits & Payment: Deposits must be received within 7 days of the booking in order to protect your reservation. The final payment is due no later than 90 days (or more) prior to the departure. All bookings are subject to cancellation if payments are not received by the due date.

Payment Schedule	Amount Due*
At Reservation	$2000
30% for Discovery & Private trips	or 30% of trip price
Within or at 120 Days	Balance of trip price

Horizon Holidays Cancellations: Horizon Holidays reserves the right, in its sole discretion, to cancel any trip at any time for any reason. In such circumstances, refund of all payments received by Horizon Holidays shall constitute full settlement. Horizon Holidays is not responsible for any additional loss incurred on travel arrangements or air tickets due to a trip cancellation.

Traveller Cancellations: The cancellation fees for travellers are as follows:

Days Prior to trip	Cancellation Fee
Outside 120 Days	$300 per person*
91-120	25% of the trip price
61-90	50% of trip price
0-60	100% of trip price
* Plus any non-refundable paid fees (e.g. non-refundable airfare, cruise or hotel deposits)

Insurance: The trip price does not include any insurance coverage, and Horizon Holidays strongly recommends the purchase of travel insurance to protect your trip investment in the event of medical emergencies, lost bags, a cancelled trip or any other unforeseen trip or pre-trip related event.

Trip Prices: All trip prices are in CDN dollars unless noted otherwise and are based on double or single occupancy. Prices are based on cost effective on the date noted in the brochure and are subject to change with or without notice due to air fare increases, additional taxes and fees, changes in the exchange rate or other factors beyond our control. Canada’s GST or HST tax applies on trips in Canada.

Air Packages: All trip prices are in CDN dollars unless noted otherwise and are based on double or single occupancy. Prices are based on cost effective on the date noted in the brochure and are subject to change with or without notice due to air fare increases, additional taxes and fees, changes in the exchange rate or other factors beyond our control. Canada’s GST or HST tax applies on trips in Canada.

Traveller Responsibility: All trip prices are in CDN dollars unless noted otherwise and are based on double or single occupancy. Prices are based on cost effective on the date noted in the brochure and are subject to change with or without notice due to air fare increases, additional taxes and fees, changes in the exchange rate or other factors beyond our control. Canada’s GST or HST tax applies on trips in Canada.

Travel Risk: All trip prices are in CDN dollars unless noted otherwise and are based on double or single occupancy. Prices are based on cost effective on the date noted in the brochure and are subject to change with or without notice due to air fare increases, additional taxes and fees, changes in the exchange rate or other factors beyond our control. Canada’s GST or HST tax applies on trips in Canada.

Changes: Published itineraries are subject to change or modification at any time at Horizon Holidays' sole discretion due to changing conditions in the field.

Limitation of Liability, Release and Indemnity: To be eligible to take a Horizon Holidays trip, travellers must accept these risks and assume full responsibility for any loss, injury, death or damage to them, their family or their dependants arising in connection with their participation, or the participation of their family, in the trips. Travellers must have their own insurance appropriate to their needs and the needs of their family or dependants in respect of such loss, injury, death or damage.

Although Horizon Holidays endeavours to choose appropriate independent suppliers to provide services on the trips, Horizon Holidays has no right to control their operations and therefore makes travel arrangements for the trips on the condition that Horizon Holidays will not be liable for any act or omission of any independent supplier or any unrelated third party. The services provided by independent suppliers are subject to the laws of the place where the services are provided, and any conditions imposed by those suppliers. The liability of the independent suppliers may be limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements.

The cost of all Horizon Holidays trips is based on travellers agreeing to this Limitation of Liability, Release and Indemnity. In consideration for participating in the trips, travellers agree not to sue Horizon Holidays in respect of, and forever release them from, all liability for economic loss and physical or mental injury, direct or indirect, arising in connection with the trip, including, without limitation, permanent disability and death; any emotional distress; any loss of services, financial support, aid, consortium or companionship; and any damage to or loss of property – in each case even if caused in whole or in part by the conduct, including the negligence, of Horizon Holidays, except where such loss, injury or damage is caused by reckless or fraudulent conduct on the part of Horizon Holidays or their employees, guides, shareholders, officers or directors, in which case the traveller retains the right to sue only Horizon Holidays in respect of that conduct.

Travellers further agree that they will indemnify and hold Horizon Holidays harmless in respect of any claims arising in connection with the trip made by: i) third parties, which arise from the misconduct of the travellers; ii) the traveller’s family members, dependants or heirs, iii) third parties, which the traveller, their estate, their family members, dependants or heirs have sued, if damages are recovered from such third parties, to the extent the third party obtains any indemnification from Horizon Holidays; except where the loss, injury, death or damage is caused by the reckless or fraudulent conduct on the part of Horizon Holidays, or their employees, guides, shareholders, officers or directors. Horizon Holidays reserves the right to decline accepting or retaining any traveller whose health or actions in Horizon Holidays’ sole judgement impede the operation of a trip or the welfare or enjoyment of fellow travellers. In further consideration for participating in the trip, travellers agree that Horizon Holidays, or their designate, may use any photographic or film records of the trips for promotional and/or commercial purposes, without any remuneration to the traveller. The traveller agrees to assign all right, title and interest they may have in or to any media in which their name or likeness might be used to Horizon Holidays.

This Limitation of Liability, Release and Indemnity is binding upon all members of the traveller’s family, dependants, estate, heirs, successors and legal personal representatives. Any claim or dispute arising out of or relating to this Limitation of Liability, Release and Indemnity or its interpretation, the trip, or the traveller’s relationship with Horizon Holidays will be resolved exclusively in the courts of the Province of Ontario and will be governed exclusively by Ontario law.

Copyright © 2010 Horizon Holidays Limited. Horizon Holidays Limited is an Ontario corporation and tour operator registered under the Travel Industry Act of Ontario (registration No. 01582982/01943900). All trips are offered subject to Horizon Holidays’ standard terms and conditions, which are found in our trip materials, at www.horizon-holidays.com and are available on request. Please review the terms and conditions carefully prior to completing your reservation.