Problem with an Order?

Canceling Orders

• If your order hasn't shipped: You can cancel the order via . See Reviewing & Changing Your Orders for information on canceling orders.
• If your order has already shipped: Since orders in the shipping process cannot be modified, you'll need to refuse delivery or initiate a return when the item arrives.

Damaged Items

and choose "Return an item" to send us details about the damage to your item. You'll also have the opportunity to tell us if you want to return the item for a refund or receive a replacement item.

If you feel your item was damaged due to poor packaging, please let us know by submitting feedback about the packaging.

Seller Orders

• For Seller orders, see our Problems with Seller Orders Help page.
• For information on the A-to-z Guarantee, see our A-to-z Guarantee Protection Help pages.

Exchanges

If you received a faulty item and need to exchange it for the same item, to request a replacement.

If you would like to exchange an item for a different one, to return the original item and place a new order for the item you'd like to purchase.

Wrong Items

I Received the Wrong Item

If you received a wrong item, and select "Return an Item." You will see instructions for returning the incorrect item and will have the opportunity to tell us if you want a replacement or a refund.

I Received an Item I Did Not Order

Click the "Contact Us" button at the top right of this page and we'll provide instructions for returning the item.

Missing Items

If you're missing an item from your package, check the order summary in to verify all the items in your order were shipped in the same parcel.

At times, we may split your order into multiple shipments (at no additional cost to you) if the items are being shipped from different fulfillment centers. When this happens, your order may look like this:

Defective Items

If your item isn't working properly, check the product manual that arrived with the item and the product's Amazon detail page for basic troubleshooting and "getting started" steps. You should contact the manufacturer for additional troubleshooting assistance, to request any missing pieces or replacement parts, or for more information about warranties for your item.

If you're unable to resolve the issue after contacting the manufacturer, take a look at the Product Specific Overview page for help with receiving a replacement or returning your item for a refund.

My Kindle Isn't Working Properly

If you think your Kindle isn't working properly, visit our Kindle Support help pages.

To learn more about getting service or a replacement Kindle, please visit the Warranty Service Help page.

Missing Parts or Accessories

The quickest way to get the part you need is to contact the manufacturer under the terms of their warranty. Most manufacturers list contact information on the product packaging or manual. You may also find contact information on the product detail page of the item.

If you've contacted the manufacturer and they can't help, and choose "Return an Item" to send us details about the missing item. You'll have the opportunity to tell us if you want to return the item for a refund or receive a replacement item.