Amazon Trade-In Program

The Amazon Trade-In Program enables you to send in items to a third-party merchant in exchange for an Amazon.com Gift Card.

Frequently Asked Questions

How long will it take to receive payment for my trade-in?

Trade-in submissions shipped via U.S. Postal Service Media Mail may take up to 10 business days to arrive before your submission is processed. Trade-in submissions shipped via UPS Ground may take up to 6 business days to arrive before your submission is processed. The packages you sent can be tracked anytime in Your Trade-in Account.

Once your item is received and verified by us or the merchant, you'll receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. You'll also find the status of your trade-in in Your Trade-in Account. Once your trade-in has been paid, you'll see the amount when viewing your gift card balance. Note: Your payment may be split over multiple gift cards and while the individual amounts may not match any specific item in your trade-in, the total of the gift cards issued will equal the amount of your trade-in.

Can I trade an item that isn't listed in the Trade-In Store?

The trade-in program is being constantly updated with new titles, so check back regularly. If there's a specific item you'd like to trade in, go to the specific trade-in store the item would be under (e.g., Textbooks, Electronics, etc.). Within these stores you'll find a "Please let us know what you think." link under "Tell Us What You Think".

Do you guarantee the trade-in price listed on your website?

Yes, if your trade-in is postmarked within 7 calendar days of submission and the item meets or exceeds the product eligibility criteria.

If your item is found to be in a better condition than you indicated, you'll be paid the corresponding higher amount.

If your item is found to be in a lower condition than you indicated, you'll either be paid the lower amount or it will be return to you based on the return option you select when creating your trade-in.

Whom do I contact with questions about my trade-in?

The most recent status of your trade-in is available online anytime in Your Trade-in Account.

If you need help with your trade-in submission, you can contact Amazon Customer Service via phone, chat, or e-mail by clicking the Contact Us button on any Help page.