Refunds

• Calculating Refund Amounts
• How Refunds Are Issued
• Late Refund
• Refused Item; No Refund Received

Calculating Refund Amounts

The following conditions and exceptions apply, as do those listed on the Product Specific Policies pages.

Partial refunds/Restocking Fees

• Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
• Any book that has obvious signs of use: 50% of item's price.
• Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price

If you return an item using the return label provided in the Online Returns Center and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund. Below is an example of the options you'll see in the Returns Center. If you choose the U.S. Postal Service option, the amount that will be deducted from your refund is displayed. If you choose the Self Return option, you'll pay the cost charged by the carrier selected.

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an "Instant refund" option.

Selecting the instant refund option will result in an Amazon.com Gift Card automatically being added to your Amazon.com Gift Card balance. This will allow you to use your refund without waiting for your return to process. You will still need to return your items within 30 days.

Amazon may determine that a refund can be issued without requiring a return. You will be notified in the Online Returns Center or by a Customer Service Associate if we do not require that you mail your item back for a refund. Please see the Conditions of Use.

Gift Returns: The type of refund or credit you received depends on how the gift was purchased and how it was returned. Visit our Gift Returns information for more about gift refunds.

Late Refund

If you haven't received a credit for your return yet, first check for your refund at the bottom of the order's summary page in Your Account.

If your refund appears in Your Account, but you aren't seeing the refund in your current balance, here's what to do:

• Credit Card Refund: Contact the credit card company. It may take some time before the refund is posted to your account.
• Bank Account Refund: Contact your bank. There may be some processing time before the refund is posted to your account.
• Amazon.com Gift Card Refund: Please contact us for assistance.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, please contact us for further assistance.

If your order was shipped by a seller, please visit our Seller Returns page.

Total Refund Processing Time Includes:

• 5-10 business days for us to receive return from shipper
• 3-5 business days for us to process your return
• The time it takes your bank to process our refund request*

* See above for specific guidelines.

Refused Item; No Refund Received

If you refused a shipment and you haven't received a refund within 8-10 business days of the date the shipment was refused, please contact us for additional assistance.