Logging In and Signing Out

Please refer to the links below for help logging into Your Account and information about how and when you should sign out.

• What if I have trouble logging in?
• When should I sign out?

What if I have trouble logging in?

You are automatically asked to log into your Amazon.com account any time you need to access account or order information to review or change something. If you have trouble logging in, here are some things to check:

• Incorrect E-mail Address: Your e-mail address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you're using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed.
  
  
• Incorrect Password: If you're sure you're using the correct e-mail address, try to reset your password. Simply visit http://www.amazon.com/password and follow the on-screen instructions. Your new password will be effective immediately.

When should I sign out?

If you are using a public terminal, you will want to log off, or sign out, before you leave the computer. You'll be able to tell if you are signed in by the options you see in the right-hand column of Help:

• If you are signed into Amazon.com: Your account name and a "Sign out" link will appear above the Self Service Tools box in the right-hand column of our Help pages. You can click the "Sign out" link at any time to exit your Amazon.com account.
  
  
• If you are not signed into Amazon.com: The "Sign out" link will not be available.

What happens when I sign out?

We recommend that you sign out only when you feel that you must. If we can't identify you, it will be difficult for us to identify items that might be of interest to you.

To regain access to the items saved in your Shopping Cart, to place orders, or to view your recommendations, you'll need to sign in again.