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Seller Returns

Viewing a Seller Returns Policy

While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary.

Before You Place Your Order

To learn more about a seller's returns policy for items sold and shipped by a seller, go to the product detail page for any item sold by that seller. In the pricing box under "Availability" you will see the seller's name as a link in the phrase "Ships from and sold by [Seller Name]." Click on the name, and you will be taken to a page where you can find more information about that seller. Click the "Returns" tab to learn more about that seller's returns policy. You can also explore the other tabs for shipping rates, help, and customer feedback relating to that seller.

After You Place Your Order

If you have already placed an order for an item sold and fulfilled by a seller, you can view the seller's return policy by visiting the Online Returns Center and clicking Return items. Then click the "seller profile" link. From there, you can read more about the seller's return policy by clicking on the "Returns" tab.

How To Return Items to a Seller

To initiate a return of an item purchased from a seller, please visit the Online Returns Center and select Return items. From there, you will be taken through the process of submitting a return request. The seller will review and typically respond to your request within 48 hours. Once the seller responds, you'll be notified by e-mail of the status of your return request.

For approved requests, you'll receive a pre-printed mailing label that can be accessed and printed from the Online Returns Center. Alternately, some sellers have special processes and might send you an e-mail with their return address and mailing instructions. You'll be able to view the seller's responses to your request in the Online Returns Center. Sellers typically respond to return authorization requests within three business days. If you do not receive a response within three business days, you can submit an A-to-z Guarantee claim. Learn more about the A-to-z Guarantee.

Shipping and handling charges for returning items shipped by a seller are borne by the buyer. To ensure the safe return of the merchandise, items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.

Amazon.com strives to maintain a marketplace that is fair to both buyers and sellers. Sending the return via a trackable shipping method protects you in the event a seller doesn't receive an item. If a package doesn't arrive, we can implement an A-to-z Guarantee claim. If you do not use a traceable method to return your item and the seller does not provide a refund to you, we may not be able to cover you under the A-to-z Guarantee.

Note: Refusals of a shipment as a method to return a product to the seller are not always trackable, and may not be covered under a seller's posted returns policy or the A-to-z Guarantee.