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Reviewing & Changing Orders
Canceling Items or OrdersIf an unavailable item is keeping other items on an order from shipping or you simply decide you don't need an item anymore, you can delete items from your open orders in the Orders section in Your Account. Deleting all items in an order will cancel the entire order. If your order has shipped it cannot be modified. To return the unwanted items, you may refuse the package or return it using our Online Returns Center. To cancel an item or an entire order:
After submitting the cancelation, you'll see an "Important Messages" screen confirming the cancelation. If you canceled the entire order, we'll also send a confirmation message to the e-mail address on your account. You can also confirm the cancelation by visiting Your Account. Only open orders will appear. If you do not see the order, you will know it was successfully canceled. Changing an Order Before It ShipsMost orders you place on Amazon.com enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified. You can update your unshipped orders by visiting the Order section in Your Account and then clicking the Change button next to each item you wish to modify (billing address, shipping address, payment method, gift options, etc.). To edit an order from the Order Summary in Your Account:
Reviewing OrdersYou can review the status of any order you've placed via the Your Account page. For orders that have yet to ship, you'll be able to review the order total, shipping address, payment method, and item availability. For orders that have been shipped, you can confirm the date and method of shipment, an estimated date of arrival, and a tracking number, if applicable. Adding Items and Combining OrdersIf you wish to add an item to an open order, you'll need to place a new order then combine that new order with your existing open order. To add items or combine order:
Note: We're unable to combine or add items to the following types of orders:
Changing Amazon Seller OrdersGenerally, you won't be able to change or cancel Amazon.com seller orders via the Your Account page. Instead, you'll need to contact the seller directly. Here's how:
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