Woolworths (supermarket)

This article is about the Australian supermarket. For other retail establishments of the same name, see Woolworth.

Woolworths Supermarkets

Type	Subsidiary
Industry	Retail
Founded	1924
Number of locations	933 [1]
Key people	Grant O'Brien, CEO, Brad Banducci, Director – Australian Supermarkets and Petrol[2]
Revenue	A$32.54 billion (Jan 2015) [3]
Number of employees	190,000 [4]
Parent	Woolworths Limited
Slogan	The Fresh Food People
Website	Brand Site - woolworths.com.au, Online Shop - woolworthsonline.com.au

Woolworths supermarket located in the Wagga Wagga Marketplace

A rebranded Woolworths store in Temora, New South Wales

Melbourne's first newly branded Woolworths supermarket in Chadstone, Victoria.

The 21-year-old Woolworths supermarkets logo, used from 1987 until 2008

Woolworths (colloquially known as "Woolies") is the largest supermarket/grocery store chain in Australia, owned by Woolworths Limited. Along with Coles, Woolworths form a near duopoly of Australian supermarkets, together accounting for about 80% of the Australian market, however the Australian expansion of discount supermarket chain Aldi has challenged this duopoly in recent years.

Woolworths mostly specialises in selling food (vegetables, fruit, meat, packaged foods, etc.), but they also sell magazines, DVDs, tupperware and stationery items among other things.

Woolworths currently operates 933 Woolworths stores across Australia.

History

Woolworths Limited was founded in September of 1924, originally under the name "Wallworths Bazzaar Ltd", a play on the internationally renown F. W. Woolworth name. After discovering the name had not been registered in Australia, and Woolworths had no plans for overseas expansion, the company became "Woolworths Limited" on 22 September 1924. Following the company's first "Bargain Basement" opening on Sydney's Pitt Street, there was little interest in shareholders to accelerate the brands growth. However, as trading continued and shareholders brought more capital, the dividends paid by the company increased from 5% to 50% after its third year of operation.

Consumer interest in the company grew sufficiently after December of 1924, as more branches of the store were established across Australia. Woolworths stores began selling a variety of goods, claiming the cheapest prices as well as money back guarantees. At the forefront of innovation in Australia, Woolworths stores became the first variety store in the world to install receipt printing cash register machines in 1926. Nearly twenty years after the company's establishment, Woolworths had a store in every state in Australia, following the opening of their Hobart store in 1940. With the company and its stores doing successfully, Woolworths began to experiment with expanding their grocery range; more stores began stocking fresh fruits and vegetables and a larger range of food. As Woolworths began to gradually transition to becoming exclusively a grocery store, this saw the creation of the first "Big W" store in 1955, the brand's department store counterpart.

Safeway

In 1982, Woolworths acquired two Tasmanian grocery brands: Roelf Vos and Purity, which became Woolworths in 2000. The biggest buyout from Woolworths came in 1985, after American supermarket giant "Safeway" had amalgamated with an independently owned Victorian supermarket in 1961; establishing the Safeway brand in Australia. Woolworths took over Safeway Australia in 1985, which had stores in Victoria and Queensland, the Woolworths name was affixed to the Queensland stores with the Victorian stores remaining as Safeway, with their identity newly stylised to match the Woolworths brand. Following the rebranding in 2008, Woolworths began phasing out their Victorian Safeway stores; rebranding them as Woolworths supermarkets.

"Fresh Food People"

The shortly lived logo with the "Australia's Fresh Food People" slogan, used from 2012 until 2014

In 1987, Woolworths launched their "Fresh Food People" campaign, the fundamental campaign that existed until 2012, when they replaced their 25 year old slogan with "Australia's Fresh Food People" to more directly identify them as Australia's largest supermarket chain. Then they brought the original "Fresh Food People" slogan back in 2014 along with a new commercial lineup.

Loyalty schemes

Discount fuel offers

Since 1996 Woolworths has offered its customers a number of incentives for purchasing at their stores by subsidising petrol prices at Caltex Woolworths petrol stations and the now defunct Woolworths Plus Petrol. Discounts included 2-cent, 4-cent, 6-cent and in some regional areas 10-cent discounts on fuel when purchases over certain amounts were conducted. As of September 2009, the current offer is a 4 cent/L discount when transactions of over $30 are conducted in-store, with a further 4 cent discount available if customers spend another $5 or more on other items at the petrol site.

Everyday rewards and credit card

See also: Everyday Rewards

Everyday Rewards Card

In September 2007, a trial began in central west New South Wales of Everyday Rewards, a Woolworths shopping card that automatically tracks supermarket purchases and stores fuel discount entitlements, thus eliminating the need for shoppers to retain paper coupons previously used for this purpose. In addition it allows Woolworths to record purchases made by customers to offer them relevant promotions and for studies in demographics and marketing, hence incentives for customers who register their details. This followed Woolworths announcement that it was planning to launch a general purpose credit card in 2008. Woolworths is expected to offer these credit cardholders reward vouchers redeemable throughout its store network. Woolworths subsequently announced that the Woolworths Everyday Money MasterCard would be launched on 26 August 2008 and allows customers to earn shopping cards redeemable at Woolworths group retailers.

In February 2008, Woolworths announced that following the NSW trial, its Everyday Rewards card would be rolled out nationally, beginning with South Australia and Northern Territory in mid-February, and to other states (excluding Tasmania) by the end of May 2008. During the NSW trial, 50,000 cards were issued to customers.

Woolworths stated in June 2008 that "well over a million" shoppers had taken a card and registered their details. In August 2008, Woolworths stated that there were 3.8 million cards "on issue", with 2.4 million cards "registered".

From June 2009, Everyday Rewards cardholders were able to earn Qantas Frequent Flyer points, by using their Everyday Rewards cards. Cardholders who had successfully linked their Frequent Flyer card to their registered Everyday Rewards card can earn one Frequent Flyer point for every dollar over $30 that they spent in store. In August 2009, Woolworths announced that there were 3.8 million cards "registered", of which 1.2 million were linked to a Qantas Frequent Flyer account.

Frequent Shopper Club

The Frequent Shopper Club, or F$C, is a reward program for shopping in Woolworths stores in Tasmania. It was started by Purity Supermarkets in 1992. It is still in use today.

The program offers a $20 voucher for every 2000 points accrued. The program offers no online access or signup.

Private label brands

Woolworths has four levels of generic or private label brands:

• Woolworths Homebrand

A budget label covering everyday household products and groceries. Easily recognisable due to its plain white and red accented packaging.

• Woolworths Select

A premium brand with a range of products including food shampoo, dog food and potato chips. All products come quality assured. Was previously the self-branded "Woolworths" product line.

• Woolworths Gold

Woolworths' Gold range must meet two out of their three criteria for them to label the item as a Woolworths' Gold product.

• Woolworths Fresh

A range of products tested against strict criteria and are endorsed and approved by Woolworths experts. This range includes products under the names of Emily's Kitchen, Fresh Soups and Yummy Meals.

• Macro Wholefoods Market

A range of products for families with specific requirements such as gluten free diets, vegetarian foods and organic foods. Salt, sugar and fat levels have been decreased in this range. This range also provides products that are Certified Organic which supports biodiversity and nurtures the land.

Other Woolworths Limited supermarkets

A Woolworths supermarket in Wagga Wagga, New South Wales

• Woolworths still trades as Safeway in many locations in Victoria, and some towns on the Victorian border (e.g. Moama, NSW). From 2008, Safeway branded stores have been progressively branded as Woolworths.
• In Tasmania, Woolworths traded as Roelf Vos and Purity prior to being rebranded as Woolworths in 2000
• In New Zealand, Woolworths trades as Countdown. It also operated supermarket brands Foodtown and Woolworths until November 2011, which were rebranded as Countdown.
• Food For Less is a discount supermarket chain located in Queensland and New South Wales
• Flemings is a group of four supermarkets located in Sydney and the Central Coast. There is currently little of the stores left.
• Woolworths launched Thomas Dux Grocer in two New South Wales locations in 2008. Thomas Dux Grocer stores have a larger fresh food offering than traditional Woolworths stores, along with a larger delicatessen section.

Company Performance (Financial Year)

2015 - After an increase of 2.1% in the first quarter (compared to 5.0% for Coles), Woolies’ comparable sales growth came in at just 1.7% for the first half (compared to 4.2% for Coles), implying second quarter growth of about 1.2%. But management’s assertion that ‘sales momentum showed improvement in October and November’ (hence the AGM guidance confirmation) means that comparable sales must have been pretty much flat in December.

External links

• Official website