FAQs
This page provides readers with answers to the most commonly asked questions. If you do not find the answer to your question below, then please contact our customer service team who will be happy to assist you.
Customer Service
1. How do I contact Customer Services?
2. Where can I find my subscription number?
3. How do I change my delivery address or email address?
4. I am missing a back issue of the magazine. How do I claim it?
5. How do I order a back issue?
6. Can I access my online subscription from more than one computer?
7. I’ve forgotten my password or username.
8. How do I contact the subscription hotline?
Subscriptions
8. What is included in my subscription?
9. How can I pay for my subscription?
10. What will appear on my credit card statement for my subscription?
11. When will my subscription start and finish?
12. How do I confirm my expiry date?
13. Will I be reminded before my subscription expires?
Security
14. Is your online payment facility secure?
15. Will my credit card information be stored by Euromoney Institutional Investor PLC?
Free Registration
16. How do I register with Institutional Investor?
17. What precautions are taken to secure my privacy?
Email news alerts
18. How can I personalize my subscription to the e-mail newsletters?
19. How do I unsubscribe from the e-mail newsletters?
20. Why have I stopped receiving the e-mail newsletters?
Editorial
21. Who should I contact if I have questions / comments about this publication?
Advertising
22. Who should I contact if I’d like to advertise with Institutional Investor magazine in print or online?
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Customer Service
1. How do I contact Customer Services?
If you have any questions regarding your subscription please contact us using the details below. Please be sure to include your name and subscription number and publication title to allow us to quickly retrieve your subscription details.
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CUSTOMER SERVICES |
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Euromoney Institutional Investor plc |
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2. Where can I find my subscription number?
Your subscription number appears on the address label of your print copy above the delivery address.
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3. How do I change my delivery address or email address?
We require all address changes, including individual names and email address, to be submitted in writing, via email to info@institutionalinvestor.com . Please state the old address and the new address and most importantly, your subscription number, to allow us to retrieve and change your details.
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4. I am missing a back issue of the magazine. How do I claim it?
Please note: our period for claiming a missing issue is within the last three cover dates. This is to ensure we have the issues in stock and also so we can look into the distribution. Please contact Customer Services, stating the subscription number and the month of the issue you are missing and we will investigate.
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5. How do I order a back issue?
All articles are in the archive section available to subscribers online. If you wish to purchase a past issue of the magazine, please contact customer services stating the date of the issue you require.
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6. Can I access my online subscription from more than one computer?
Your subscription allows for only 2 concurrent logins – for home and office. Should you require more than 2 concurrent logins e.g. for desktop, laptop and blackberry please contact customer services. You are prohibited to share online usernames and passwords.
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7. I’ve forgotten my password or username.
Your username is the email address you registered with. If you have forgotten your password, you can use the ‘ forgot password ’ link and a reminder will be sent to you via email. For your security the login details will only be sent to the registered email address. If you require further assistance please contact Customer Services, quoting your subscription number and the full name of the subscriber.
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8. How do I contact the subscription hotline?
Our hotline representatives are available to assist you from 9 am to 6 pm EST Monday – Friday, with activating your account.
Subscription Hotline
USA : 212- 224-3588
hotline@institutionalinvestor.com
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Subscriptions
8. What is included in my subscription?
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9. How can I pay for my subscription?
You may pay for your subscription online by credit card (Visa, Mastercard, American Express) or by requesting an invoice to be sent to your company. The invoice will state payment options, including details of check and bank transfers.
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10. What will appear on my credit card statement for my subscription?
If payment is taken online your statement will have the reference - "EUROMONEY PLC".
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11. When will my subscription start and finish
This information can be found on your receipt. Alternatively please contact Customer Services including your subscription number.
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12. How do I confirm my expiry date?
Please contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this.
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13. Will I be reminded before my subscription expires?
You will contacted via mail when your account is due for renewal.
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Security
14. Is your online payment facility secure?
Our credit card payments are handled by our payment department, Datacash, which uses state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com .
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15. Will my credit card information be stored by Euromoney Institutional Investor PLC?
We do not store your full credit card information. The last four digits are retained temporarily as a reference only.
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Free Registration
16. How do I register with Institutional Investor?
Please click here to register with Institutional Investor. A registration is free of charge.
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Privacy
17. What precautions are taken to secure my privacy?
Euromoney Institutional Investor plc is committed to your privacy. Please click here to read our privacy policy.
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Email news alerts
18. How can I personalize my subscription to the e-mail newsletters?
Sign in to the ' Account Information ' section of the website and follow the instructions.
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19. How do I unsubscribe from the e-mail newsletters?
To unsubscribe from any newsletter please select the Unsubscribe option at the bottom of each email you receive and follow the instructions. Alternatively, log in to ' Account Information ' and click Content Alerts to adjust your preferences.
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20. Why have I stopped receiving the e-mail newsletters?
Some newsletters are stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletter through. If this is not the case, please contact Customer Services, and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list.
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Editorial
21. Who should I contact if I have a question about this publication?
Please click here to visit our editorial feedback page.
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Advertising
22. Who should I contact if I’d like to advertise with Institutional Investor magazine in print or online?
To contact Institutional Investor's advertising staff, or to download the media kit, please click here .
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