10.0.0 - TROUBLESHOOTING
10.1.0 - How do I report a bug?
First, check with the list of known bugs [you should find a file called readme12.txt in the q3ut directory] to make sure it's not something we already know about. If you think the bug is something we don't know about, then please send us in an e-mail.
Send an e-mail message to oswald@urbanterror.net which will be titled, "Beta 2 Bug". Please be as specific as you can about the bug, and include:
a description of the bug
any error messages that were reported [please try to copy these down exactly as they appeared]
the specifications of your computer [RAM, CPU, Operating System, video card, etc]
a set of instructions that we can follow to make the bug occur [if possible]
the version [Point Release specific] of Quake 3 Arena you are running
the version of Urban Terror you are using [current version is Beta 2.0]
Detail is really important. Sometimes bugs that show up on a few computers don't show up on others, so it's really vital we get as much information as possible so we can replicate the bug and track down the cause. One more thing: thank you! People who take the time to report bugs are really helping the mod team and all the other players in a huge way.
10.2.0 - Why am I continually getting disconnected from a server when I try to connect?
There could be a number of factors contributing to this error. First, make sure you are running ONLY the pak files that came with the official download, similar to running in a pure environment. Do not place any previous Urban Terror maps or files in your quake3\q3ut2 directory.
By default, the client computer will try to download any missing map files from the server. This will cause the client to be kicked off the server unexplained.
To solve this problem, you must modify your config file. The attribute to modify is the line that reads:
\cl_allowDownload "1"You need to change the "1" to a "0". This will turn off allowing downloads on your computer and allow you to connect to the server.
Finally, make sure you are running the correct point release from id Software.
10.3.0 - Point Release Error Messages
If you attempt to run Urban Terror without upgrading your version of Quake, then expect to see error messages. The most common error message the will be seen is "user interface is version, expected 3." The first message was found when running a version of Quake III, which was not upgraded to the 1.17-point release. If you try to connect to a 1.17 server and you are running 1.27 [point and beta] then you will get a protocol error. The other error message which might be encounter are "PROTOCOL 45", "PROTOCOL 48" or "PROTOCOL 66" errors. These messages will occur when the client and server are not running under the same protocol. Protocol 45 is the 1.17 Point Release, Protocol 48 is the 1.27 Point Release and Protocol 66 is the the current, 1.29 Point Release. All of these messages can be resolved by upgrading to the most current point release from id Software.
10.4.0 - Why can I not see all my maps in the menu that I have downloaded?
This is another glitch in Quake III Arena. For all Urban Terror maps to be listed in the menu, the total number of maps needs to be even divisible by 4. Why is that? That is because Quake III Arena displays the available maps in groups of four, so any number not divisible by four, and maps will be excluded. Those maps are available to you, but you will manually have to execute them from the console. Drop into the console using the tilde [~] key and type:
\map map nameWhile this may look like an error message, don't let it mislead you it is not. This message:
Loading dll file ui.
Failed to load dll, looking for qvm.
Loading vm file vm/ui.qvm.
VM file ui compiled to 953260 bytes of code
is telling Quake III Arena to look for the .dll file to load up. Since Urban Terror uses .VMs, the engine proceeds to load the .VMs after unsuccessfully finding the .dll. To find the error message, scroll up in the console and find the yellow text.
10.6.0 - Why do I keep getting a 'Client/Server Mismatch' when I try to run the new Beta 2.3?
This is due to a path specified in the q3ut2_patch20to23.zip and q3ut2_patch22to23.zip, which includes the q3ut2 directory. So upon installation, if you specified the 'q3ut2' directory before unzipping, it actually unzips to quake3/q3ut2/q3ut2/. Just remove the pak3.pk3 file from that new q3ut2 directory and place it in your main q3ut2 directory.
10.7.0 - Why is my mouse not accepting inputs?
It seems there continue to be issues with the latest Point Release from id Software. You can try modifying the followihg cvar in your config file: seta in_mouse "1". Change the "1" to -1". This is not guaranteed to fix all the mouse issues, but it is a starting point.