Here are answers to frequently asked questions. If you still need assistance please email us at support@youcansave.com. For checking on the status of your order, please visit our order tracking section. How do I place an order? Is my credit card information secure? What are my shipping and handling charges? What are the shipping and handling charges for international orders? When will my order ship? How do I track my order? What is the return policy? Can I pay by Check or Money Order? How do I get a coupon? How can I submit a testimonial? 1. How do I place an order? Please call us at 1-866-440-2735 during our business hours. OR Order online using our completely SECURE site. All purchases are charged in US Dollars. 2. Is my credit card information secure? Your credit card is safe with YouCanSave.Com, because our site uses the latest encryption technology. When you order from YouCanSave.Com, your credit card information is protected with digital certificates, secure commerce servers, and credit-card fraud detection software. 3. What are my shipping and handling charges? Shipping rates can vary dramatically, depending on one or more of the following factors: Weight of the item; Size of the item; Number of items being shipped; Shipping method used; How fragile the item is; and the Zip code of the recipient. All shipping charges are calculated in real-time, so that you can see EXACTLY how much you will be charged before finalizing your order and entering your payment information. Please note that this charge will include both shipping AND handling, and will not match the exact shipping costs that we incur. To view the shipping charges, simply enter your shipping information into our order form. You will clearly see the total cost, including shipping, at which point you are always welcome to go back and try a different shipping method. If a customer enters their shipping address incorrectly, then we will add an additional $5.00 address correction charge to the total. 4. What are the shipping and handling charges for international orders? In addition to a higher shipping charge for orders shipped outside of the United States, there may also be duties and/or import taxes charged by your country's customs department when the item is delivered. Payment of these extra charges are the sole responsibility of the customer. These taxes are not included in your YouCanSave.Com order total. These charges vary by country and by the value of the item(s) being shipped. Import taxes are not charged for Guam, Puerto Rico, APO or FPO addresses, or for any other U.S. territory 5. When will my order ship? At the bottom of each of our item pages we list the product's availability. Most of our products ship within one business day of placing an order, unless the product availability indicates otherwise. If for any reason we are expecting shipping delays this will be noted in the product availability. We constantly update our website to ensure that you are completely informed about your purchase. Please note that if you selected US Mail as a shipping method (to either a PO Box, an APO address, Alaska, or Hawaii) there could be up to a 3 day delay before your order is shipped. Click here to get more details about each of the different FedEX shipping options available. 6. How do I track my order? Tracking information will typically be emailed to you the day after your item ships. Be sure to refer to the Product Availability to determine when your item should ship. All orders shipped via US Mail will not receive a tracking number or confirmation. We can only guarantee shipment and provide tracking numbers for FedEx orders. YouCanSave.Com will not be liable for any lost or misplaced mail if the item was shipped via the United States Postal Service. We suggest you use a physical address (instead of a PO Box) and select FedEx as your shipping method, so that your package can be tracked. You can also use your order number to track your order online. 7. What is the return policy? We will gladly accept any return within 30 days, provided the item is in new or like-new condition. We will only issue a refund or send a replacement as needed once the item has been received in our warehouse. Exceptions to our return policy: Consumable items (such as hair removal creams, tanning lotions, lipstick, or any other product that can be diminished or used up) are not returnable once they have been opened. However, we will accept a return for any unused and unopened consumable item. Cobra Gas Scooters - We cannot accept a return on this item as federal regulations prohibit transport of vehicles that have been fueled. We do, however, have a 30 day parts warranty of this item. The warranty will be void if the speed control unit has been removed from the scooter, the scooter has been driven by a user under 16 years of age, or if any model other than the Cobra Extreme model is taken off-road. All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used). Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you. Send all returns via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail) to: YouCanSave.Com Batavia Gateway Corporate Park 4330, Commerce Drive, Batavia, NY 14020. USA Along with your return, be sure to include the following: Your order number and/or your complete name, address, and email address A detailed explanation regarding your reason for returning the item(s) Information about whether you would like a refund or a replacement - No other paperwork, invoice, or preauthorization is needed for your return. Refunds will appear on your credit card statement within 10 business days. Refunds for those who have paid via check or money order may take up to 3 weeks to arrive. YouCanSave.Com will reimburse you for your actual shipping costs if the item arrived damaged or defective, or if you were shipped an incorrect item due to a mistake on our end. We are unable to reimburse you for service fees charged by third parties, such as Mail Boxes Etc. Otherwise, shipping and handling costs are non-refundable. 8. Can I pay by Check or Money Order? Yes. However, we must receive your payment before we can ship your order. Checks take up to 21 days to clear, and will delay your order substantially. For immediate shipping, we suggest you pay with a money order or cashier's check. Send your payment for the total amount (be sure to include shipping/handling costs, which will be visible on the online order form) to: YouCanSave.com P.O. Box 232 Warsaw NY 14569 USA Please make your check or money order (in US dollars only) payable to YouCanSave.Com. 9. How do I get a coupon? From time to time, YouCanSave.Com offers various discounts and coupons. These coupons are either advertised online, or are mailed to repeat customers. Because our coupons are constantly changing, we cannot send coupons to customers who request them. Frequently, we discount our prices so that everyone can benefit without using a coupon. Keep your eyes open for our special discounts on various products! You'll find some amazing deals. YouCanSave.Com reserves the right to change or cancel a coupon at any time, at our discretion. 10. How can I submit a testimonial? If you have received or purchased a product from YouCanSave.com and you would like to submit your own review, please email a short testimonial to testimonials@youcansave.com