Contact, Ordering & Free Shipping InformationContact & Customer ServicePlease don't hesitate to contact us if you have any questions, would like additional information about any of our pieces or prefer to place your order by phone. Khan Imports is committed to providing outstanding customer service and high quality products. Response to e-mail inquiries are usually provided within 1 business day. Comments or suggestions to improve this site are always welcome!Khan Imports 126 N. La Patera Lane Goleta, California (CA) 93117 - 1512 U.S.A. Hours: 8:00AM to 4:00PM, (Pacific Time) Monday - Friday Toll Free: 1-800-260-1064 (U.S. & Canada) Int'l. Telephone: +01-805-967-8050 Fax: 1-805-967-7128 E-mail: info@khanimports.com Privacy PolicyAll information provided to Khan Imports will remain strictly confidential. Khan Imports will not ever sell, trade or share any personal or contact information with any third party other than with the shipping carrier used to deliver your order.If you are ordering a gift that will be shipped directly to the recipient, only your name and address (no prices or credit card information) will appear on the Packing List to identify the sender, along with a "Gift Message" you may have provided on the order form. If you have any questions about our Privacy Policy, please don't hesitate to call or e-mail us at: info@khanimports.com Secure Ordering & PricingKhan Imports store pages, shopping cart, ordering system, and order forms are hosted by Yahoo! Stores. All online orders are processed securely using the Yahoo! industry-standard SSL encryption server.Prices are subject to change without notice. Satisfaction Guarantee & Return PolicyKhan Imports is committed to providing outstanding customer service and high quality products. All pieces are inspected prior to shipping, have been crafted for, and directly imported by Khan Imports.We invite you to read, "What our Customers are Saying..." We offer a 30 Day Satisfaction Guarantee with each purchase. If for any reason you are not pleased with your purchase, it may be returned within 30 days of receipt for a prompt exchange or full refund of the merchandise amount, excluding shipping charges. If your order was shipped UPS Ground at no charge, the actual UPS shipping charge will be deducted from your merchandise total. There is no restocking fee for returns or exchanges. Please contact us prior to shipping any return for a Returned Goods Authorization Number (RGA#). Returns should be packed securely in the original packaging and insured for the full merchandise amount. We recommend that a return be shipped UPS Ground, which provides tracking information and includes up to $100.00 insurance. (Additional coverage is available for a minor charge.) Regretfully, we will be unable to credit your account if the return item is received damaged or not in resalable condition. Please include a copy of the Packing List for our reference. Please don't hesitate to contact us if you would like assistance with a return, or have any questions regarding our Return Policy. Placing Orders, Processing Time, Availability & ConfirmationOrders may be placed online, by phone, fax or mail and usually shipped the next business day from our warehouse in California.If you prefer to order by fax or mail, please print and complete our Order Form (For Fax or Mail Orders) Product availability is regularly updated and indicated in the product description for each item. In the rare event that the item you ordered is not available, you will be notified within 1 business day. If you are ordering several gifts that will be sent to different shipping addresses, please place each order separately online, or you may place your order by phone. Order confirmation for "online" transactions is provided by e-mail within 24 hours. Order status, along with the shipment tracking number for all transactions is provided by e-mail the day your order is being shipped. Track Your Order - UPS Package TrackingUPS tracking information is generally available the day after your order has been shipped. If you would like to track your package, or check the UPS delivery status of your order, click here for UPS Package Tracking.Click here for a map showing UPS Ground Service transit times. Shopping Cart InformationAfter you add an item to your shopping basket, you can choose to place your order immediately, or continue shopping. You can put as many items as you want in your shopping basket. At any time, you may review, make changes or place your order by clicking on the "Show My Shopping Cart" category.Gift OptionsGift MessageTake advantage of our Free UPS Ground Shipping offer for orders over $100.00, and let Khan Imports ship your gifts for you! If your purchase is a gift, an area is provided on the order form to include a "Gift Message" to the recipient. Only a Packing List is included with each order, and does not show pricing or credit card information. If you are ordering several gifts that will be sent to different shipping addresses, please place each order separately. Payment Options & Mail OrdersWe accept VISA, MasterCard, Discover/Novus and American Express. If you prefer to mail payment, a Cashier's Check, Money Order or Personal Check is also accepted.Orders received by mail are usually be shipped the next business day if payment is made by Money Order or Cashier's Check. Personal checks will delay the shipping of your order from 10 to 14 days, or until the check has been cleared. To place an order by mail, please print our Mail Order Form. Please mail your order form and payment to: Khan Imports 126 N. La Patera Lane Goleta, CA 93117-1512 Attn: Sales There is no shipping charge for orders over $100.00, shipped UPS Ground within the 48 contiguous U.S. states. A discounted, flat rate of $6.95 applies to UPS Ground orders under $100.00. If applicable, please include the appropriate shipping charges, as indicated on the Mail Order Form. Sales TaxSales Tax applies only to orders shipped within the state of California. A sales tax rate of 7.75% will be applied to the purchase price. There is no sales tax for all other areas. If your order is placed online, sales tax (if applicable) will be calculated for you.Shipping Schedule, Methods & Express RatesOnly $6.95 for orders under $100.00 shipped UPS Ground! United Parcel Service (UPS) is our preferred carrier. Ground service is offered at no charge for orders over $100.00, and is available within the 48 contiguous U.S. states. A discounted, flat shipping rate of $6.95 will apply to orders under $100.00 shipped UPS Ground. There are no handling or processing fees. For express delivery, 3 Day Select, 2nd Day Air and Next Day Air services are also available. UPS does not deliver to APO or P.O. boxes. Please provide a complete street address on the order form. If using a rural route number, include the nearest cross street to ensure proper delivery. For orders shipped outside of the 48 contiguous U.S. states, please scroll down for shipping information.
Hawaii & Alaska OrdersA special UPS Ground, 2nd Day Air and Next Day Air Service is available for orders shipped to Hawaii and Alaska. Rate will be determined and charged at the time of shipping based on shipping location and actual weight. Please call or e-mail us at info@khanimports.com, and include the complete shipping address and item(s) you are interested in purchasing if you would like an advance estimate of the shipping charge.Orders Shipped to CanadaOrders may be purchased by credit card. The issuing bank for your credit card will convert your total purchase from Canadian Dollars to US Dollars, based on current exchange rates. Please contact your credit card company prior to purchasing for additional information on their terms.UPS Standard Ground Service is available for orders shipped to Canada. The the actual shipping rate (based on shipping location and weight) will be determined and added to your total order at the time of shipping. The approximate transit time is 3-8 business days. If you would like an advance estimate of UPS shipping charge, please call or e-mail us at info@khanimports.com, and include the complete shipping address along with the item(s) you are interested in purchasing. You will be responsible for any brokerage charges, duties and value-added taxes that may be applied. All prices are listed in U.S. dollars. Orders Shipped Outside the U.S. & CanadaRegretfully, we are unable to ship orders outside of the United States or Canada. EST. 1989 Toll Free (800) 260-1064 (US & Canada) Int'l. Tel. +01-805-967-8050 • Fax 1-805-967-7128 8:00AM - 4:00PM (Pacific Time) M-F E-mail: info@khanimports.com www.khanimports.com ~~~~~ Mailing Address: 126 N. La Patera Lane ~ Goleta, CA 93117-1512 USA 
html code, may be copied, reproduced or published without expressed written permission of Khan Imports. Copyright Policy & Legal Notices | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
