Need to Return an Item?
Our online Returns Center will guide you through the return process
and provide you with a printable return shipping label.
Our Returns Policy
You may return most items sold by Amazon.com within 30 days of
delivery for a full refund. We'll also pay the return shipping cost if the
return is a result of our error. Please note that we are unable to exchange
items (however, if you received a damaged, defective, or incorrect item,
click here).
We cannot accept returns of certain items, including:
- Any item that is gas-powered or contains flammable
liquids. (These items will say "This item cannot be returned" on their product
detail page.)
- Any television 27 inches or larger.
- Any product missing the serial number or UPC.
In addition, we will only issue partial refunds for the return of
certain items, including:
- Any item that is returned more than 30 days after
delivery.
- Any book that has obvious signs of
use.
- Any CD, DVD, VHS tape, software, video game,
cassette tape, or vinyl record that has been opened (taken out of its plastic
wrap).
- Any item that is not in its original condition, is
damaged, or is missing parts.
Returning a gift? The Online Returns Center allows gift
recipients to return items they received as a gift even if the order was not
marked as a gift at the time of purchase. Just indicate the item is a gift at
the time of return, and we'll send a gift certificate for the amount of the
returned items to the e-mail address you enter on the online form.
Please click the topical links on this page for other
product-specific exceptions, our refund policy, and more.
Returning Items Purchased from Other
Sellers
Information about returns and refunds for items purchased from a
third party such as Amazon Marketplace, Amazon Merchants, Auctions, and zShops
sellers can be found by clicking the topical links on this page.
Amazon.com subsidiaries operating on third-party platforms, such as
Warehouse Deals, may have different policies. Merchant policies are accessible
before ordering, wherever product details are made available.